BRISBANE AIRPORT CAR RENTAL REVIEWS

Car up graded as middle seat belt in back seat did not work.

None at this time. Already stated

Very satisfied.

Very satisfied, the car was very new, having only driven over 3000 kilometers. The price was also very reasonable.

Great service with staff at Alamo, very easy to communicate when collecting & dropping vechile. Highly recommend this service and will be a returning customer.

Great service, updated me when coming close to collection.

Bit slow getting car but accepted because of staff member being trained

car was very very old

I rented a Ford but received an old Isuzu. The staff did not inform me or guide me to inspect the car before having me sign a document stating the car was in good condition. Having rented cars many times in Australia, I trusted this chain and later realized it was a big mistake. The rental process went smoothly, but a few days after returning the car, I received an email claiming I had scratched the car. I asked for photos of the car in good condition at the time of rental, but they said none were taken and that it's the customer's responsibility to confirm the car's condition. I was shocked, as other rental companies always provide detailed photos of the car during pickup. It seems here that once a customer is misled into signing, they can blame any damage on the customer? They charged 4600 for a 4cm scratch. Fortunately, I had full insurance, but it took a month to get reimbursed. I've rented cars many times in the US, Europe, and Japan, and this is the first time I've had such a terrible experience with an Australian rental company.

The budget was a bit on the high end due to the holidays time for Schools.

QEEQ provides good deals in comparison to other websites.

Very satisfied

Satisfied

ターミナル内の店舗ではなく、シャトルバスで移動した店舗だった。それが判明するまでに30分以上ロス。 また、移動先の店舗でも予約した車が違う人に渡ってしまっており、急遽別の車を借りることになった。 予定期間内に返却後も、延滞料金として数万円の追加請求された。最終的に追加請求分は返金されたが、最後まで不安が残った

Upon arrival, a car came to pick us up after calling, which was quite convenient. However, there was a queue to get the car and the staff were very slow. They also tried to sell additional insurance, so make sure to allow plenty of time.

Chosen multiple times

Extremely satisfied

Good, but there was a bit of a delay.

Very helpful at the desk .. although the insurance we bought online was explained as a waste of time . Won’t do that again .

My husband did the booking ..

Good

Good

The service from the Hertz manager at Brisbane Domestic Airport was excellent.

No issues, a well-established rental company with excellent service in all aspects.