CATANIA AIRPORT CAR RENTAL REVIEWS

Waited more than an hour and the lady at the counter was very rude I asked to speak with manager and he was even ruder than her ! A completely ripoff avoid this company looks everything cheap but at the counter you have a big surprise!

5 stars

Not a Ford Modeo estate or equivalent ! Palmed off with an Opel Astra Estate

I waited just over 2 hours to pick up my vehicle. Then the seat belts weren't set up properly leading to further delays. Despite the best efforts of the staff who were friendly and helpful, they just couldn't cope with the volume of demands placed on them. Also vehicle drop off was a 45 minute wait, very disorganized and not enough staff. again staff were friendly and helpful but overwhelmed with customers to deal with. It was very disappointing and I will NOT choose Hertz again because of this.

all fine

During the pick-up it should be more useful of the guy to tell us something about the car and if I need to pay toll somewhere or if the car has some scratches then just try to sell us more insurance.

Minor only 1.Pneumatic tyre warning lit on console - when queried told it was normal due to the heat. Sorry it's there for a reason it should have been reset. 2. Windscreen wash bottle empty - should be a routine check.

J’avais réservé une nissan qasqai ou du moins un petit suv mais budget m’a uniquement proposé une giulietta qui est un peu basse pour une famille

In Catania, Alamo hires are provided by a local agent Locauto who up have upgraded to digital systems which made the whole experience smooth and efficient

Simple to book on the app.

We received a smaller car Peugeot 208. We had problems with lights and we had to change one and no rembourse for it. They wanted us to buy a second inssurance for the car we already paid to Easyrentcars throw AXa insurrance- we didn't... Many scraches on the car. But the car was clean and the personal at the drop off was effective.

The car was very expensive - price/ quality . Costumer service is good.

I waited for almost an hour at the counter to pick up the car. Even though I booked a "mini van" category, I only got a station wagon, which is an inferior category.

The waiting time at the airport was about an hour and a half.

Very satisfied, but the return process was particularly slow

Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car

All the information given was correct

location is easy to find across the terminal; waited a while as cars was supposedly being washed; first car showed has actually damaged, so waited again for 30 min to find another vehicle

Took three hours to pick up the car

Habíamos reservado un coche a recoger en el aeropuerto de Catania. Al llegar al mostrador, había una cola tremenda y, aún teniendo la reserva, tuvimos que coger "número" para ser atendidos. Preguntamos por nuestro turno al staff de SilicyByCar y contestaron con burla "see you tomorrow"... Finalmente, tras esperar durante 3,5h y más de 80 turnos, pudimos coger el coche. Respecto al coche, excelente, nuevo y limpio. El drop off del coche, en otro mostrador que el de recogida, fue fácil y rápido.

La web muy bien, fácil e inuitiva. Recomendamos coger el seguro del coche desde la web de Easyrentcars dado que en el mostrador de SicilyByCar es más caro.

The car I had was upgraded. It was brand new. The guy at the counter was very nice.

The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

I booked an automatic, but they initially gave me a manual. Might have been a mistake, but running back and forth in the parking lot late at night was not a good experience.

There were only two service counters, but even with few people in line, we waited over two hours. We had purchased damage insurance, but they insisted we buy it again. Although they eventually removed the charge, it wasted a lot of time.

Include ekstra time

Perfect!