ONTARIO AIRPORT CAR RENTAL REVIEWS

Good service attitude

We book through your website. Went there at ten am. No car. Wait 1 hr the car S ram came back. Notified to wait around 2-3 hrs. Seriously? The hertz reps said would call us. Never happened. So never pick up the car Rental.

The car was not cleaned when we got it. Rings from a drink and it smelled horrible. It smelled liked someone peed in the car. The car was also a old crappie car. Will not recommended them. The wZit time on the shuttle and time to get the car was over 70 minutes.

Thank You

Thank You

Todo bien, el coche chevrollet malibu magnifico, lo unico malo que tarden tanto en devolver la fianza (400€), sigo esperando desde el viernes y hoy es lunes. Espero no tener inconvenientes en la devolución.

Todo ok

They didnt have the Jetta so the guy downgraded my reservation instead of upgrading my reservation. (Playing Favortism) went back for the jetta the next mourning to yrade the car in since I had it for a week the jetta was there but had bad tags and this person upgraded me instead of downgrading me. Poor customer service Foxx. The first guy wanted a extra $70.00 at the time of booking or he was going to downgrade me for the same price I was being charged

The wait time for pickup at the airport was about 30. Got to AVR it was almost an hour to get our van. We did not get the Kia that we rented. Olivia picked us up in a Dodge Durango. She informed us she did not have a van available we have to wait. We could have the Durango for an extra $10 a day I do rent a lot of vehicles when we travel they give us what they have no extra charge. She did have a van a dodge caravan she informed us it was dirty that we could have it if we wanted. We took it we did not want to wait any longer to get to our destination. The van was filthy inside and out looked like it wasn’t cleaned in a long time. She was very rude and did not know what she was doing. When we dropped off the van we had to wait the attendant was at lunch. She apologized and she dropped us off at the airport. She was very nice n apologized for the bad service we had when we picked up the van. She was very nice and sincere.

Waited in line for a long time

Yes the car was good. The service was great and the lady Ashley was super courteous.

I hope you have pick up service inside the airport like other car rentals. Good luck

No

Staff of thirfty were nice in that airport

Satisfactory

The vehicle smelled like someone had smoked in it previously. It wasn't strong but still was offensive.

Clear explanation of insurance coverage No pressure to upsell insurance Good service attitude

Everything was quick and easy, Car was very comfortable

Quite satisfied.

I've used most of the car rental companies in the U.S., and I've chosen Budget the most because it's cheap and the service is good.

Excellent! The car was very new and disinfected.

It's very inconvenient to extend the rental online.

Very good, purchasing the plan in advance avoids hard selling.