EDINBURGH AIRPORT CAR RENTAL REVIEWS

To long wait 1.1/2 outside rain or shine Gave us a car like a pick up truck mitchubici!!!!nothing what we had asked for Ravi 4 suv or similar we asked for a smaller oranother automatic car said they had none in their parking lot of 200 cars At that Moment did not trust this company’a Never gave us the paper to check the car for any damage etc On return told us we scratched the car on the tail and side hardly to be seen 1 1/2 inc long thin nothing !! Anybody could have done that even on their lot !! As the part of this truck had no material lining but steel they and scratched my samsonite carry on . We won’t use green motion again ! BUT I WILL DEFINITELY KEEP USING EASYRENTCARS as I never had any problems renting with in the United States (3times a year )or elsewhere

All perfect with easy rent car

We got the exact car indicated and good value

They deliberately made it difficult because I didn't purchase additional insurance!

Staff member Canan was excellent. He made our day. Totally hassle free. Canan could give courses on customer service.

Plus jamais. A bannir. Le personnel met la pression aux clients et quand on refuse de prendre leurs assurances à prix exorbitants, il vous surclasse +++ en vous refourgant une énorme jaguar...plus d'une heure à se prendre la tête avec le personnel pour qu'il nous donne le modèle de voiture louée ou équivalent que l'on a payé d'avance. Au final, on a fini avec une Fiat 500 pour 4 bagages. Pas les seuls à être mécontent. Nous étions présent au guichet avec 4 autres clients. 2 d'entre eux on également eu des soucis au moment du retrait du véhicule plus des surcoût exorbitant car pas de code PIN sur la carte bancaire .....la première et dernière mauvaise expérience de location de véhicules. Je déconseille fortement green motion

As the car I booked was not available I had a free upgrade to a Vauxhall Astra. Alex was very helpful with processing the pick up.

The staff were excellent throughout - courteous and so nice, really had a wonderful experience in Edinburgh with Easirent. Basically no waiting time at the desk and the car was in tip top shape! Thanks a lot guys you were stars!!

Car was excellent and though small was ideal for 2 people. Long wait at pickup for an hour because of long queue. Several people arrived at the same time.

Easy to book, good price and got a discount online with the app. Clear information given so we didn’t have to buy extras.

Customer service was rude and there was a large crack in the windscreen. They had no other cars apparently so we had to take it.

Excellent service,everything smooth.

I was really happy until I received a bill for 150 STG for bumper damage which was not there when I delivered the vehicle. This was highway robbery. The damage was not there at all.

The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.

Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.

By far the best rental company out there . I upgraded my car for a really nice price

Easy and fast booking service.I will definitely use it again.

The online vehicle size was deceiving, had to upgrade to a larger vehicle for luggage accommodation.

The vehicle size should be more clear.

Excellent

Perfect

Large counter with 7-8 spots, of which only 2 were manned. Slow in processing people through

The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.

Seems like a good alternative to rental cars.com.

Booked a Mercedes E, but upon arrival was told they didn't have a CLA. After a lengthy discussion, they finally provided a Mercedes C. Additionally, the deposit paid during rental has not been refunded after more than a month.

Does not accept magnetic stripe cards

Good Service

Good Website to compare prices of the vehicle company.