BARCELONA AIRPORT CAR RENTAL REVIEWS

We prepaid for the full amount, but due to a flight delay of over two hours, the rental company gave our reserved car to someone else. We had to wait at the airport for more than an hour, and the car they eventually provided was very dirty, with bird droppings on it.

The queue was very slow. The most crucial issue was that the right rear tire burst shortly after I started driving. Although I refueled to full, they claimed it wasn't full and charged me an extra 10 euros.

Giving one star because there's no option for zero. The wait time was extremely long, over an hour and a half. The staff was very inefficient, and despite having three open counters, they were not proficient, so the line barely moved. Finally, they told me I couldn't rent the car without an international driver's license and asked me to negotiate with the rental website. I've rented cars in more than four countries and from the same company before without any problems. I don't want to waste any more words on this; I'll just consider it a donation to the Spanish road maintenance.

Excellent service, the Spanish guy was very nice.

At 9:15 PM, there was no car at the airport pickup spot. We had to call, and they then sent a car to pick us up. At the store, they charged an extra 104 euros! The staff informed me that the prepayment made on the rental car website was not related to them, and I needed to pay again at the store!

The service was attentive, and everything was clearly explained!

(1) The day before leaving Barcelona, we found the car tire had been mysteriously punctured. Since we only had basic insurance, Autoclick advised us to handle it ourselves. After two phone calls with no response, we couldn't reach them again. Very poor service, and they didn't inform us about any free towing services, which cost us an extra 80 euros. Very disappointing. (2) The store is a bit far from the airport with no clear signage. We spent a long time searching for it and only found it after calling to get the exact address.

Very convenient, and the car condition was also good.

I originally planned to rent a BMW 3 Series, but since it is considered a large car, I needed to have two credit cards. I only had one, so I had to switch to a smaller car. The staff was very friendly, and I ended up renting a Mercedes diesel car. The power was excellent. Thumbs up!

Great company! My husband and I traveled together, and we could pick up the car right after leaving the airport. We just needed to get the key and drive. Returning the car was also very convenient; we simply dropped the key off. However, we encountered some additional charges that were not explained.

Went to the wrong terminal because the car rental location details on the website were not clear, but the service staff was very nice and didn't make us go another round trip. However, the navigation system from Europcar was not impressive (even though it had Chinese), as it easily lost signal.

The staff were very thorough, double-checking all information. Very responsible.

Pretty good, but their English isn't great, hard to understand.

The process is simple, the service is excellent, and the vehicles are of good quality.

No queue numbers, I was just told to wait. Is she stupid? Changed the pickup location and blamed it on the customer, Tried 3 different charging cables and all had bad connections. Can't you check this in advance?

Great service, will use again.

Clean store signage and guidance all the way. However, the store receptionist was quite rude. She first said the car I rented was too small, claiming that with three pieces of luggage in a Smart Forfour, the police would pull me over and fine me. She forced me to upgrade, costing an extra 10 euros per day. Then she repeatedly emphasized that I hadn't bought their insurance. I showed her the insurance I bought in my country, and she said she didn't know if that company would cover it. The car was very new with just over 20,000 kilometers. The vehicle was very clean when received.

Great service, easy pick-up, but there were a lot of people.

Great service and good car condition. Highly recommend.

A bit hard to find, the address location is slightly off.