GATWICK AIRPORT CAR RENTAL REVIEWS

Best car hire company I have used, never heard of them before, but always will use in future

Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.

Not excited (

Good guys. Shame about the pickup time. They were trying to help another client, but cars are 15mins off site and had to wait

Waited for ages for office to open as dropping off another customer. Found the office hard to find from the instructions. Hated the shuttle bus system - I think I overreacted; others might find it fine. Friendly and helpful staff.

The staff were very helpful and friendly. I will definitely use again

Very easy to obtain a car at the best possible price

A1

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944

Works well

Insurance offered with car was affordable and sufficient

You offered insurance on car that was affordable and sufficient thank you

No contract or invoice sent upon collection or completion of the rental Not good in that respect!

Ridiculously long queue and time taken to pick up vehicle.

Good service, they upgraded my car when I arrive with the huge luggage.

Great apps on car booking

Car was great and got 2 large cases and one small in the boot,or other hand luggage we put in car Car could have 4 passengers of average size I really got to enjoy driving this car and went so well for a small engine Would be my next choice Staff were friendly and did try to sell you every thing but that is there job and certainly didn’t get upset if you said no Finding pick up wasn’t so hard but we made a mistake but were redirected by locals

Good Like any company I haven’t used before you wonder but all went well and certainly better than some of the reviews for them and green motion Yes I would use again

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Richard the pick up Agent was particularly helpful. Kudos to him!!!!

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

No concerns.

Good overall, but pick up process was very long and there was quite a queue, but it was a busy time of year so was expected.