WASHINGTON D.C. CAR RENTAL REVIEWS

They had the car I requested but did not provide it until I repeatedly asked. The rental amount did not match the confirmed amount on QEEQ, and they couldn't explain the extra charges. Due to time constraints, we accepted it first. This needs to be handled by QEEQ.

This was the worst company. The attendant with an Indian accent told me the car I selected was not available and offered to switch it with a Japanese car, but ended up giving me a Kia, which left me speechless. After various troubles, either missing EZpass or no reverse sensors, I finally chose a fuel-consuming Ford.

Proactively informed me that using EZPass incurs a daily fee. Received a free vehicle upgrade.

Like: The size of the vehicle fits our need
Dislike: Nothing

From 2014 to 2016, I went on self-driving trips to the US three years in a row, experiencing three rental companies: Dollar, Alamo, and Hertz. In 2015 and 2016, I booked through zhuche.com, and I was quite satisfied with their service. This time, I rented from Hertz, which is known as a big company, but my experience was just average. First, the service attitude: It's a plus that they didn't try to upsell insurance, but the front desk service was just passable. They didn't demonstrate how to use the E-pass, and there was an additional $20+ equipment fee for the E-pass that wasn't mentioned beforehand. The rental contract has too much content and the font is too small to read in a short time. So, an average rating. Second, the vehicle provided: I originally booked a RAV4, but it wasn't available, so they gave me a Jeep Compass. The car's space was small, everything except the gear was manually adjusted, high fuel consumption, and low power. There was a strong and unpleasant perfume smell in the car. A poor rating. In terms of vehicle quality, Alamo is the best. I strongly recommend future renters to choose Alamo if the prices are similar.

Cannot guarantee the car model, long waiting time to pick up the car.

I had previously rented a car at Washington Dulles Airport and experienced Dollar's aggressive upselling. So this time, I deliberately avoided Dollar and chose Thrifty, not knowing they are the same company. The attendant I encountered this time was even worse than the last one. Initially, the paperwork was smooth, but then they started pushing all sorts of insurance and toll passes, asking me to pay an additional 300 dollars, almost the cost of my 10-day rental. I repeatedly said I didn't need them, but he kept pushing. A Chinese friend behind me in line couldn't stand it anymore and told him I had already bought the necessary insurance when booking, only then did he stop. However, his attitude changed, and he angrily tossed the documents to me, directing me to the C-class car area. When I got to the parking lot, I found their so-called C-class cars were small vehicles like Hyundai Accents, whereas I had booked a compact car. I went back to negotiate, but he insisted that the car I booked was of that class. I called QEEQ customer service for help, but they couldn't resolve it either. As it was getting late, I had no option but to drive away in frustration. Later, I noticed the rental agreement clearly stated the car class as 'B', it felt like deliberate retaliation! This was the worst of all my international car rental experiences and I have never encountered such a malicious person abroad!

After arriving at Hertz's Washington Airport location, the staff informed us that the rental car only had basic insurance, which only covers our own damages in case of an accident and did not include the million-dollar third-party liability insurance! I'm not sure if this is an issue with the rental car platform or Hertz. Then, the Hertz front desk started pushing various insurances and a fuel refilling service on me! In the end, it cost over 600 dollars, more than 100 dollars extra! When I declined these additional services, the staff member became visibly unhappy and impatient!

The store offers a free shuttle service to the airport. It was early morning when I arrived, so there were no other customers and no queue. The staff added several charges without prior notice. When I asked about these charges, the staff was very impatient and claimed it was delaying her time to leave work. She only agreed to wait for me to contact the car rental service after I insisted.

Average

Previous experiences were fine, but this time in Baltimore, the attitude of a Black woman at the exit was extremely poor. Even with the rental agreement, she still demanded a passport, checked the keys, and after checking, she didn't open the barrier promptly, making us wait for several minutes. Budget should train this employee. Very dissatisfied!

1. When I arrived at the store, the car delivered did not match the one I reserved; 2. I had to pay extra to switch to the same model I reserved; 3. After returning the car, even though the tank was full, I was still charged as if it wasn't; 4. Various charges kept appearing afterward, even more than two months after I returned the car, there were still unexplained charges;

There were no preferred vehicles at the lot, only group vehicles. I almost couldn't rent the car because Bank of China credit cards do not support $0 purchase test. Fortunately, the emergency support from the rental company suggested that I make a small purchase. I bought a tank of gas, and the payment test succeeded. Although the Korean clerk was not very friendly, he let me try three times. Huge thanks to the emergency support team.

Quite good

The service attitude was great.

The queues at Avis locations are usually very long, but this location had a relatively short wait time. I’ve rented cars many times, and extra sales pitches are common. This time, they only added a fee for an additional driver, which was acceptable.

Attitude is acceptable

Like: Car was okay. A new Mustang.
Dislike: I was charged extra 25 USD for being 1 hour late and another 30 something dollars for Surcharge which was not told me during the rental

It's okay.

The staff was talking to other customers the entire time, not sure how to rate her.