CZECH REPUBLIC CAR RENTAL REVIEWS

One thing that we have noticed after 10 kilometers drive from the pick up location, that the gas tank was not full, only 75%. When we have returned the car with a full tank we have reported that and got some cash refund.

Problème avec le véhicule, remplacé le lendemain par un véhicule similaire. Contact par téléphone et e-mail facile.

So far so good. Happy with the company up to date. I usually rent a car from this company in Prague and I have never had any problems. They have new, clean cars and the rental process is very efficient. One thing I must mention I am not pleased with is the increased boarder cross charge. It used to be 10E, then 20E and at the moment its 30. A little bit too much in my opinion like for EU countries coossing!

I am enjoying the app. It works well. Bookings through it are easy and efficient

I got a better car than I initially booked. I was super happy with the upgrade!

Good app, works well

The counter @Krakow airport was not open until 8:00 am..and there was no key drop box..Should improve.

I love Easyrentcars.com, very convenient and always keep promise.

The car was new, staff were efficient, and did not try to sell us any extras

Quick processing, detailed explanations, good attitude, quite patient, but there was an error in the contract which they corrected immediately upon discovery

I had a lot of experience with renting in various countries and am aware of the scams but I'm so glad I had picked green motion and value for money was amazing. Dominica was very helpful, honest, and straight to point. She inspects the car with you on both pick up and drop off and upon return the deposit transaction is immediately processed and your given a receipt. The car was upgraded at no charge and the previous person's toll sticker was left on the car as it was still valid. Reception desk is inside a fancy hotel and u have direct number to dominica. Would not rent anywhere else.

Platform is good but for some strange reason the rental company received a different time thankfully they were flexible and didn't have an issue

Unfriendly and commutationavle staff. Poor training on the staff

The stuff was helpfull,patient

They gave me a new Fabia. It was very clean and nice from every angle. Staff was kind. My deposit didn't refund yet and i'm still waiting but generally i pleased.

AVIS cheated on me at my arrival as well as at my departure. I booked SUV and was going to be given small hatchback. I had to pay a lot more extra money at counter for SUV. After I returned the car, AVIS surprised me with heavy penalties for extra days, late return and unspecified fees. I found that out only from my bank account weeks later. AVIS didn't respond to my queries until I contacted police and consumer protection. They apologized and returned money.

very good service

customer agent not well informed about coupons

Signage could have been better in the terminal. Everything else was spot on.

Always easy dealing with you.

Great experience overall. Very beautiful car.

Thanks for reducing the price after booking

Excellent service and support. The emergency number works. Prompt response on mail and hassle free service with cars in excellent condition.

I was the only customer when picking up the car, so the process was very quick.

The pick-up and drop-off processes were quite fast. The only inconvenience was that there was no parking available directly in front of the shop, so I had to find a nearby spot to park the car before returning it.

The car was almost new, very clean and modern. The car category was as expected. The manager was polite and professional. It is a bit hard to find the office, you should call, they are not in the same building as famous car rental companies

It is a real pain to book a car from the app (Samsung galaxy). Credit card month and year just cannot be sent, and you have to chase for the proper value for hours: you start scroll, and it stops only on the first/last value. You're happy if your card expires on 12/2024 or 01/2024,but if not, prepare to the very annoying game for 5-20 minutes, and try not to break your phone to the wall. And that particular deal was available in app only...

Brand new car, good customer service. Small problem is that I had a small issue, sent an email about it and got nor response. If it would've been important to me I would've called.