MALTA CAR RENTAL REVIEWS

Very rude staff, 1st car had damaged front bumper. Second car had damaged driver side mirror that didn’t work. Sending us forward and back to the office which wasn’t any help. All their car were in very bad condition Very bad experience and we will never use them again

Goldcar agent was insistent on us to buy protection cover and saying cover we bought doesnt cover

-1h20 d'attente pour prendre un véhicule réservé à l'avance. -Arrivé à 21h50, je dois me débrouiller pour trouver du carburant, réservoir vide au départ. -Facturation de 122.20€ au départ alors que mon bon de réservation mentionne le contraire.

Car given was a Hyundai i10 in fairly poor condition

They did not inform us in advance that we had to use a VISA card and freeze 1200 euros.

Make sure you take photos of your car when collecting, these are con merchants. Luckily I did!

The service attitude was good, but the damage assessment of the vehicle was ridiculous. The rental fees are not expensive, but they strongly pushed insurance upon arrival, 50 euros a day, which is more than the rental fee! I was told that any minor damage would start at 300 euros since I did not buy their insurance because I already had comprehensive insurance and years of overseas driving experience. Three days later, returning the car at the airport, the story unfolded: during the inspection, they found a crack about 2 cm in the left taillight of the car, which is a subcompact Kia, similar to the lowest class of private cars in China like the QQ. The repair cost in China would be around 300-200 yuan. I thought Goldcar would charge 300 euros for sure. Unexpectedly, they calculated a whopping 1077.34 euros, including repair fees, taxes, downtime, etc. It was a total rip-off!! By the way, I never had an accident. The only explanation is that it got hit while parked. Honestly, I suspect they might have intentionally damaged the taillight during inspection, but this is just speculation without evidence. Additionally, the gas station near Malta airport is extremely hidden. I've never encountered an airport that hides the gas station so well, clearly to prevent you from returning the car with a full tank. I couldn't find the gas station and planned to return the car with an empty tank due to a tight schedule. In the end, Goldcar charged an 80-euro refueling fee, not including the fuel cost! It was just a handling fee, completely unreasonable. It’s an absolute scam! Be very careful with them, and you'll need to be extremely vigilant to avoid being ripped off.

The service of this company is extremely poor! I rented a car in Malta for four days and was told at the airport that I must use the driver's credit card. Since my husband did not bring his credit card, I offered to use mine, but the rental company firmly refused. The only solution they offered was to purchase full insurance for 150 euros and use another card for the deposit. I contacted Zuzuche for help, and they mentioned that this requirement was in the terms, but it was not listed on the final order. Helpless, I wanted to cancel the rental, even though I was willing to forfeit the rental fee. However, the rental company charged me 69 euros for a breach of contract, claiming that my failure to pick up the car caused them a loss. The staff's attitude was extremely rude, speaking rapidly and showing impatience when we asked questions, despite knowing we were foreigners. I had no choice but to pay the additional 150 euros to rent the car. Later on, I realized that I had already paid for the four-day rental fee, so why was I charged 69 euros when I was willing to forfeit the rental? Zuzuche offered no help, stating it was the rental company's policy, but this was not mentioned during the booking process. And the requirement for an international driver's credit card was only found by scrolling to the bottom of the confirmation page in tiny text under 'agree to Zuzuche terms.' Such important information is hidden this way! In Italy, I met a couple from Shanghai who couldn't use their credit card because it was not a chip card and had to purchase full insurance. Similarly, in Venice, a couple from Beijing renting in Germany faced a similar issue. Zuzuche, as a middleman, doesn't know and won't inform you about different rental company policies. In case of trouble, they just refer you to the rental company's rules. Because of language issues, I suggest checking the rental company's reviews online and renting directly from their official website, even if it costs more. At least the terms are visible, and you can seek clarifications. If problems arise, you have grounds for discussion. When I mentioned my problems with Zuzuche to the rental company, their response was, 'It has nothing to do with us; we follow our rules.' Based on my experience, first, never rent from Goldcar! Check online reviews to see how bad they are, at least in Malta. Second, rent directly from the rental company's website. Third, if you must use a third-party platform, be very careful and read the terms thoroughly!

You pay to have no excess but when you get to the airport they wanted €90 euro to reduce the excess To €300 or they wanted €1300 still waiting for it to be returned.....

1. Overcharging. 2. When returning the car, I visited the airport counter the day before and was told by the staff that someone would be at the parking lot to collect the car at 6 AM. However, on the day of return, I waited until 6:30 AM and no one showed up.

No need to queue, it's just one counter for the Hertz company.

Car was I poor condition, lots of dents and a loose exhaust. Avis our a 1000 euro hold on my credit card at pickup and tried to sell my additional insurance. When I said I had paid for no excess insurance already thy said I had not paid for 'their' no excess insurance, do if I had an accident they would still charge me up to 2000 euros excess and I would have to claim it back myself. I returned the car in the same condition with a full tank of fuel as a week later they put a 25 euro charge on my credit card with no receipt or no explanation.

They messed up the pick up and drop off. The confused the registration in the car. They sent an automatic email to say my car had been returned one day earlier than it should have been and it took 1.30 minuets to sort things out when i returned the car. They also tried to push sell thier insurance ..even when i proved i had insurance they tried to say they did not accept American Express credit card. When they did accept it. They are a very bad company

Absolutely shocking experience. The details in agreement were totally different than the actual state of car. When I challenged Goldcar staff about tire-pressure monitoring system warning light being on I was told it's ok (it's not ok where I am from, it's serious safety issue), then I have noticed the fuel tank was empty where my contract stated I'm renting car with full tank and returning it with full tank. I was once again been told that it's ok an I can return car empty, too. And when I asked if that is a common practice that contract doesn't match reality the answer I received was "THIS IS MALTA" Very unprofessional approach.

Car was spot on. Gold car staff was good. Check in staff was hard to understand if he was saying 7 or 70 eurso to add the excess insurance. Checking car out and in was excellent.

On the morning of March 15th, I found the car wouldn't start. The rental company came to the rescue and insisted it was my fault for forgetting to turn off the lights (though I was sure everything was off). Miraculously, the battery went flat again at 3 PM on March 16th, almost making me miss my flight. In frustration, I abandoned the car and left. They then blamed me again, saying the driving time was too short to charge the battery. I said I didn't leave the car parked for an extended period. After the flight, I discovered unexpected charges on my credit card: 160 euros and 460 euros. Even though I had full insurance, their refusal to acknowledge the battery issue was infuriating. This is what you get for renting a car for 50 RMB per day from this company. The rental platform didn't promptly contact the rental company to resolve the issue; I had to follow up myself. I wanted to ask what would have happened if this issue occurred when driving to a cliffside two days earlier.

It was not easy to determine which was the actual rental company from the emails or the policy. I had to call the number to get told it was Europe Car. And then as I was at the desk, I was told I needed to pay 30 euros as it was out of office hours, plane was late on arrival and landed at 4.50 and was at desk within half an hour - and queued. Out of office hours at 5pm?? Seriously... I know its not your problem but I think it is a joke. Car was great though. thanks

Couldn't get the car at all, who can afford a $7000 deposit?

The staff was not present for half an hour. The most frustrating part is that if you don't buy their insurance, you need to leave an €8500 deposit, which is unheard of.

The damage charges are extremely high