CAR RENTAL REVIEWS ON FOX RENT A CAR IN LAS VEGAS

Like: I liked the original price.
Dislike: Some how the original price went from $17 a day to $38

The car rental process was smooth and great once we got to the car. Getting to the rental place from Las Vegas airport was lengthy and once there, the wait at the counter was excessive. It would have been nice to have a heads up about the wait.

Good price. Fair overall service at best. The car was overdue for retirement.

Satisfactory

Waited over one hour and a half to get car.

It was great will use again.

I have never been straight up swindled by a company in my life. This is exactly what happened with FOX RENT A CAR. My heart hurts every time I re-live what happened to me. You should never do business with a company like fox rental. I told them that I did not need any type of insurance from them since my credit card and personal insurance covered everything. The guy behind the counter, smiled and said okay. He then proceeded to charge me for the personal insurance and told me, don’t worry, it’s just a deposit and it’ll be returned back to you. It’s my fault, I trusted him and signed on because I didn’t think the swindling would be against the law. I felt like I was in third world country or something. Anyways. I will never do business with FOX CAR RENTALS AGAINS.

No wiper fluid topped up, electrical chargers didn't work at all, cruise control didn't work every time, tire grip not the best. Paid extra to upgrade and it didn't feel like an upgrade at all.

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.

The long wait for the car pickup was unacceptable, almost spent an hour in the line to get to the counter.

Like: The counter and check in people were friendly and helpful
Dislike: Not a Chevrolet Impala like I reserved

minor car issues (door lock problem, jittery wipers, dirty seats), insufficient lighting on the lot to examine car conditions at late evening pick-up, slow-ish service at pick-up, excellent service at drop-off, good shuttle service, great value for money, satisfied with the rental, will rent from Fox again

Easy booking, price protector saved us a lot of money

The counter staff was very helpful. The car that we originally supposed to rent had a strong smell like a dog/pet had been in the SUV although it looked clean.I have animal allergy and is very sensitive to it that triggers an asthma attack. The staff was understanding of the situation and gave us a different rental. The other thing that I disagree on is that although we paid by credit card, a $500.00 security deposit was charged which I think is too much.

I’m asking for refund because they changed me again and I got lower class car!!!!

This is the 2nd time I rented from Fox and the service was excellent and accommodating. I wasn't happy with the first car and upgraded the next day and it was done quickly and smoothly.

The car was in terrible condition. It had 46,000 miles on it and did not look at all like the car I picked online. Then when I went to pick-up the asked it I wanted them to fill it up it was cheaper than at pump. They charged me twice as much for gas when I looked at my statement. I hate this company.

I was happy with the customer service I received when picking up the car. The counter person was friendly and professional and the representative at the gate was very helpful in reviewing the car with me. Both made the process go quickly and got me on my way to start enjoying Vegas! Kudos to both representatives. The return went just as smoothly, the representative there was polite and professional, we walked around the car together and she printed out my receipt and told me what charges and credits to expect on my credit card. Overall great service. The only thing I wasn't happy with was having to take two shuttles from the airport to the car rental place.

depressing agent as I walk in. Grumpy agent despite my efforts to be cheerful. The agent talk in short sentences in heavy accent in whisper. He appeared to be annoyed the whole time. I feel like we had disturbed him for coming in. Never offer a smile from beginning to end. Horrible service! Return car agent move super slow again not cheerful or friendly although his demeanor was slightly better than the check out agent. I get a sense that Fox rent a car agents are lazy, hate their job and does not like customers.

Car was filthy and had a terrible ride/shake. I didn't return it only because the employee at the exit was so rude and the service inside took way too long. Needless to say, the tires were thread bare and one blew on the freeway. There was no spare tire and it took almost 24 hours before I could reach roadside assistance. I'm mostly upset that my safety was clearly not a priority to fox rental car.

Booking was easy enough, but it wasn't clear to me that I would actually need to take two shuttles to get to the vehicle and I wish some real customer reviews would have been readily apparent.

Horrible.

The lady at counter was expecting us to agree with her extras even after we denied. Still tried sneaking in a insurance package after telling her we had insurance covered by our personal insurance company. Produced insurance proof. Make sure you ask knowing the charge before you insert your credit card! They will make you look like your stupid at every angle.

Pick up took a long time. They could have more counters open when the que gets long.