This is the worst car rental company I've ever seen, bar none. The pick-up and drop-off is at BLOCK D of the parking lot in Terminal 1 of Kuala Lumpur KLIA Airport. This parking lot is for internal staff and requires an employee card to enter. Nobody informed me about this when I picked up the car. When I returned the car, I found out I couldn't enter the parking lot without the employee card. I called Europcar, and they told me to wait at the entrance for someone to assist me. But it was useless; I waited for half an hour and nobody showed up. In the end, I was so anxious that I had to park the car on the road and run to the office to get someone to swipe the card for me. I almost missed my flight.
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Annabelle Robeson
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