CAR RENTAL REVIEWS ON YES RENTALS AT AUCKLAND AIRPORT, AKL

Airport phone shuttle, no need to queue

Highly recommend to all. Was very happy with the car and the service AAA++++

Quick and easy platform to use AAA++++

Easy pickup and drop off

On the second day of renting a car in Auckland, I accidentally damaged the side mirror. Despite having purchased insurance beforehand, the rental company still required a deposit of 8900 NZD. The mirror was fixed on the same day, and I continued driving, but I only received the repair bill a month later (just replacing a side mirror cost more than 1760 NZD). It's been two months since I returned the car, and the rental company still hasn't refunded the remaining 4060 NZD, citing possible third-party claims. In fact, I barely scratched the other party's mirror with no visible damage, and the other party politely said it was fine without requesting any repairs. The rental company’s refusal to refund the deposit is infuriating, and they have recently ignored my attempts to contact them. The rental company is run by Chinese people, so communication is easier, but the service is a nightmare.

As I arrived at AKL airport at the time out of the office hours of Yes Rentals, so I have to pick up my car at Park & Fly. This would be quite time consuming. Other than that, everything is good.

I love the full coverage insurance provided. It gives a peace of mind for the whole trip.

The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up. The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine. Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again. However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.

Timely communication and shuttle service to and from the airport.

Chinese staff are easy to communicate with, but the car is old with 100,000 kilometers

A very pleasant car rental experience, the company is serious and responsible.

The owner was very friendly, the pick-up and drop-off were punctual, and the car was in excellent condition. I will rent again next time.

The process was very quick.

One staff member managing the complete business. Plan for at least an hour for the drop because the same person maybe out for pickup that time. I had to wait very long during drop off. Also make sure each and every mark/scratch is captured. Overall not recommended

The rental company is very reliable. They contacted us three days in advance to discuss all the details. Picking up the car was very convenient, with their location just a 5-minute drive from the airport. They provided shuttle service throughout the entire process, with VIP treatment! The staff member who handed over the car was very friendly and gave us lots of tips on traffic rules and food and entertainment recommendations along the way. Very thoughtful! Highly recommend Yes Car Rental.

Car is not clean. Door is not well function. Something wrong with the heater. 25 degree feels like 16 degree

Car had terrible wipers and still had water bottles and good from previous renter.

We had a fast pick up from the airport from a friendly driver. Vehicle was bigger than expected. We were an hour later than we had originally said but they waived the late return fee. Overall a really good experience.

Fast and good service

Very obliging and pleasant staff. The car was exactly what we asked for and a GPS was ready for us on arrival as promised. Very affordable.

Very satisfied.

Office opened late so we were very pushed for time to return vehicle and get to airport