CAR RENTAL REVIEWS ON ALAMO IN MADRID

The staff at the Madrid pickup location had poor English skills, making communication difficult. We had booked a Renault Scenic automatic, but there were only two cars available when we got there. One of them was a local brand with a manual transmission, so there was really no choice. We ended up taking an Opel-badged diesel Mokka, which was in good condition with only 5800 kilometers, almost new. We found the return location on our own, initially going to the pickup point (pickup and return were at opposite ends of the airport) and mistakenly entering a paid parking lot. Fortunately, after asking for directions, we were able to return the car smoothly. Additionally, this rental company directly deducts a deposit, which is refunded after the car is returned. The refund process was relatively quick.

Great service, simple procedures, low fees, and quick return process.

Terrible handover at the store, gave customers problematic vehicles!

I booked a Benz C-Class, but I was given a European version of the Buick Regal (Opel), which is clearly not the same class. At the very least, I should have been given a BMW 3 Series or an Audi A4. Giving me a Regal is just a rip-off, I might as well have rented a Peugeot 508 to save money. Moreover, the additional fee for returning the car in a different location had to be paid, but the car rental company insisted there wasn't such a fee. When I contacted QEEQ, they said the contract was fine and that final judgment would be based on the settlement bill. In the end, I had to pay an additional 90 EUR fee for returning the car in a different location.

The rental location was a bit hard to find, but the staff was very helpful and the rental process was quick.