CAR RENTAL REVIEWS ON ALAMO IN VANCOUVER

Very friendly staff

Like: No upsell. Easy process for getting and returning cars
Dislike: High mileage car (problem with dodge vehicle?), long queue

Like: Good service. Got an excellent car.

The service staff were not very polite. The requested Jeep was not provided and I was randomly given another car. Upon returning the car, I had to wait a while before someone attended to me. Despite having refueled the car at the airport gas station before returning it, I was still charged extra without any explanation.

Dislike: Vancouver wait time was too long. Drop off would have been much longer if i had waited for a receipt since only one person was receiving cars

Friendly and no queues.

Terrible attitude. This was my third time renting a car overseas, and it was the worst experience. The company's female staff member had no professionalism. After failing to provide the pre-booked vehicle without a valid reason, she unilaterally changed the reserved model, pushing for a more expensive car. After I refused, she offered a low-configuration car at the original price.

Fairly organized

No queues, very simple.

Satisfied. Picked up the car at Vancouver Airport, there were 3-4 groups ahead of us.

They said there were no gas stations within 10 blocks and refueling there would be more convenient. In the end, I used only half a tank, but they charged for a full tank.

Great service, short wait time.

I clearly booked a Grand Cherokee but got a Wrangler instead. It was really uncomfortable for five people. If I had known, I would have rented a sedan, which is more spacious and economical! The line for picking up the car was very long, but returning the car was quick.

Great service, added a bit of extra insurance.

I hope for consistency and keeping promises.

Like: Booked online. Speedy process on pickup and return of vehicle.
Dislike: No.

Convenient and quick

It was quick, and there was no insurance upselling.

The international brand is trustworthy.

Like: Everything outside of trying to contact this location by phone was great. When speaking with the customer representative, he gave me a free upgrade on my next rental - which is great for next time. I also got a free upgrade when I got there. So everything worked out in the end.
Dislike: I tried calling about 15 times between 10:00AM and 2:00PM to see if I could pick up my car early, no one answered the phone. I was told they were short staffed, that's fine, but it's 2018. Give me a voice-over or something that's telling me what's going on.