ALAMO CAR RENTAL REVIEWS IN TURKEY

The paperwork process was very quick and efficient, taking less than 28 minutes to complete.

Unprofessional operation. 1. They added insurance options without informing us when picking up the car. We were careless and thought it was a deposit, only realizing the extra charge later. 2. Difficult to find the rental car company counter at the airport with poor service attitude. 3. They didn't provide any return receipt when returning the car.

The CLA I booked was unavailable. They made me pay an extra 10 euros per day to switch to a C200. Very disappointing experience. If it weren't for the urgency to pick up the car...

Pickup and drop-off were very convenient

Forcing customers to buy insurance

The final amount was nearly 1000 yuan more than the quoted price, and insurance was added without our consent. Other than that, everything was fine.

Overall acceptable, the process was fairly fast. It would save a lot of time if there was a dedicated person to guide us to pick up and drop off the car, as finding the location ourselves is difficult for those unfamiliar with the area.

Congratulations on scamming more money.

The counter is very small after exiting the airport, and the car rental company sign is not noticeable!

Picking up the car was very smooth, but returning it at night was difficult as we couldn't find the location. We had to park the car outside the airport departure hall as instructed for returning the vehicle. We hoped the car rental staff would come and drive the car away, but they insisted we drive to the parking lot behind their office, pointing fervently in that direction. Driving from the departure hall to the indicated parking lot involved many intersections, which seemed easy for them but took us quite a lot of time. It was very stressful as our flight was about to take off.

Friendly staff

The pickup location is right at the domestic arrivals gate of Dalaman Airport, just outside in the parking lot. There were two staff members, and they explained everything quite clearly. Overall, the service was very warm and detailed. Great job.

Even though the company's staff saw that I had already paid for certain items on my rental order, they still charged me over 300 RMB for the one-way rental fee. When I tried to discuss this in English, they said they couldn't see which fees were paid or not. This made communication very difficult. I called the rental car customer service, but they were also unsure and told me to check the final price. In that situation, it was impossible to verify accurately. They just kept saying they couldn't see the details and even shook their heads saying 'Chinese,' which I doubt was a compliment. The experience was terrible. It took an hour of hassle before I could get the car, even though I had all necessary documents and my bank card. Everything was stuck and it was very frustrating. I would not recommend renting from this company.

The return phone number was unreachable, and I waited nearly an hour to pick up the car.

Very good

The English proficiency was extremely low, navigating through winding mountain roads.

There were hardly any queues, and it was very quick!

We arrived late at night, already very tired, and due to the car rental issue, I didn't finish until 3 AM. It was really frustrating. The staff deliberately caused trouble because we didn't buy their insurance or upgrade to a Mercedes. We just wanted the car we booked in our country. Even though there were Renaults available, they wouldn't give us one. It was really unacceptable, and their attitude was very poor.

Unreasonable charges

Unjustified charges