CAR RENTAL REVIEWS ON AVIS AT LOS ANGELES AIRPORT, LAX

Poor attitude

Okay

Great car. Too bad that one of the speakers was broke. Music had a cracky sound.

Nice an easy booking.

Not great at all. The store added insurance without informing us. We chose this rental because it's in Chinese, but they only cared about taking our money without any assistance!

Waited a long time to be served at collection and then the oil light was on the car! Had to swap the car for another one and it was still very dirty and had a lot of marks and dinks on. This was a convertible, premium car! Drop off signs would be helpful (at Aria, Las Vegas) as took a while to find the office to drop off keys. We were told needed to refuel nearby and take receipt but guy said not necessary. Not a great experience.

Happy with service from Easyrentcars

The car pickup was slow, making customers wait for almost an hour; the car was not in good condition, as soon as we hit the highway, it warned us that a tire pressure was low, making us nervous throughout; contacting the rental car customer service to return the car, we were told they could only try to apply, with no guarantee of success; reluctantly, we had to visit a repair shop the next day to check if the tire needed repair or the car needed replacement. Initially, a repair shop employee checked the tire and suggested we change the car due to poor tire condition. Since the Los Angeles airport store was too far, we tried the Pasadena store to see if we could swap cars. However, they told us they had no available cars and found no issues with the tire after their inspection, leaving us confused. Finally, to avoid trouble, we decided to use the car temporarily but had to abandon our plan to drive to San Francisco and only explored Los Angeles and nearby areas for immediate assistance, if needed. Luckily, no major issues occurred in the following days.

Comparing a few companies, AVIS is the best!

Nicely pick up and drop off.

Good

A few days after returning home we get an invoice from Avis for charges in excess of voucher value. The various charges have no 'key' to explain what they are - VRF charges, CFC charges, TOF charges, Combination of charges - and also include PAI (presumably personal accident insurance) and roadside assistance plus that were offered at the desk and declined. The car was collected from a large car depot late at night and once I had signed the forms I was told the row/space number for the car and we had to trudge our cases across this depot to find the car. Due to lack of lighting it was impossible to inspect the car which, upon closer inspection the next day had many marks on the bodywork. I would not hire from Avis again!

Had to wait about half an hour to pick up the car, and was overcharged when returning it

The AVIS staff did not inform us what the TAB (car accessory) was before listing it on the contract; later we found out it was a GPS. They failed to inform us in advance. However, the staff was very detailed when recommending vehicle upgrades and additional insurance options.

The process was quite fast even though the customer service staff were chatting, it didn't take long. I chose a Ford but got a Nissan, which was new and easy to drive. When returning the car, the person at the lot intentionally made things difficult by saying my order was closed by someone else. When I went inside, they said it wasn't closed and sent me back out to ask him. This back-and-forth happened three times until someone inside came out to help me and I finally got a number to complete the return process. The lady inside firmly said the order was fine, and only then did the man, with a cunning look, write down the number. I was already in a rush to catch a flight, and this made my experience quite bad! If none of these issues had occurred, it would have been great!

They promised that a US driver's license is sufficient to rent a car, but in reality, they did not allow it. Ended up renting a car on-site and was pressured to buy various insurances.

Good

Staff were patient despite my poor English speaking skills.

Booked through QEEQ for 3 days at $183, arrived an hour early and the bill changed to over $220. Told them I rented for 3 full days but they couldn't adjust it, issuing the bill for 3 days and 1 hour. Not sure if the problem was with the system or the staff. After signing and swiping my card, I saw a charge of $266. Didn't have time to argue, so drove off feeling ripped off. On the third day, I returned the car an hour and a half early, received a message saying the charge changed to around $182. I'm really not sure how to rate Avis.

Professional staff with great attitude.

Very satisfied, the vehicle was well-maintained

Nice experience, great car condition, very friendly staff at checking, it was very fast process

Very good