NOLEGGIARE CAR RENTAL REVIEWS

The service attitude is good and issues are handled quickly.

Over 40 minutes to collect car. Insurance that was pre-purchased we were told was invalid so had to pay again. Card machine would not accept 2 x business credit cards for this payment so had to use personal debit card. We have attempted to get a refund for the initial pre-purchased insurance but have been told on numerous occasions that the booking cannot be found. Terrible customer service!

The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.

The car rental company doesn't have any Lexus vehicles. On two occasions, I didn't get a Lexus as expected, and I didn't see any in the parking lot. If you are renting a Lexus because of more luggage, be cautious. This time, they gave us a basic Mercedes A-class, which worked out since we had fewer people and managed to fit our luggage. However, being a basic model, the interior was all cloth. Unfortunately, it was a rainy day, and cleaning the dirt would be very challenging. We were charged a hefty cleaning fee (179 euros), and the matter is still under dispute. Fortunately, we have the car rental platform's support, and we hope they can help retrieve the unreasonable charges.

They asked us twice to buy insurance, but after we refused, they handed over the car smoothly.

Their attitude was terrible. When I requested the reserved car model, they started arguing with me.

First, they tried to sell me insurance, even though I had already bought it. Then, the car I received was a very small Yaris. I paid 90 euros for 2 days to upgrade to a Puma. When returning the car, it was raining, and the person inspecting the car kneeled down to check for scratches. They found a barely noticeable scratch on the wheel rim and claimed it was my fault, then took out a ruler to measure it. Returning the car ended up taking half a day, and I had to take a bus to the airport, almost missing my flight. They wouldn't let me go without paying, so I agreed to 50, but when I got back, I received a bill for 130 without any invoice. Really frustrating, very poor service.

The desk staff on pick up were really, really bad, and ripped us off. I had all of my documents, and my bank card said ‘MR J LENTON’, this is exactly how the bank issued it and I have no control over that. The staff refused to take my deposit based on that, and wouldn’t explain why, just said company policy. However, they then said they would accept it if I bought their extra insurance for €177 euros. Even though I already had the additional AXA insurance. I asked why having their insurance only made a difference many times and they wouldn’t give an answer, until finally they said ‘the car will then fully be covered, otherwise you’re liable for €1600. I said fine, take a €1600 deposit so then the car is fully covered. They refused. Again no reason, just ‘company policy’. So I solved their problem and they refused it. They continued to say they’d only accept my card if I got their extra insurance. So they have said it’s company policy to absolutely not accept that card. But then they were willing to bend the rules as soon as I gave them €177 for the extra insurance. It’s pure greed, and they held the car at ransom from me to get an upsell. I had to pay it, because I was not getting a car otherwise. So once I paid they let me use the card and put a hold on it, which is the very thing they said their company policy didn’t allow. I believe their practice is highly unethical, immoral, and illegal. I will never use them, nor Qeeq again.

Avoid this car rental company! They create numerous traps for customers. Even after 5 months, my credit card was fraudulently charged. Do not rent from this company!

we reached early to pick up the car at 17:36. My booking was made to be picked up at 18:30. The customer service officer did not inform us that we would have to wait till 18:30, he gave us the car early, and only after the trip, I am billed an extra day of rental of 100 euros, when my per day of rental was 57 euros approximately.

Satisfied

There wasn't much of a queue.

Upgraded to a 7-seater (though it wasn't necessary). They didn't keep pushing insurance.

Very satisfied

The flight was delayed by 2 hours, and when we arrived at the car rental company, we were told that the fully prepaid car had already been taken. In the end, we had to pay for an upgrade, which was quite frustrating.

The staff were helpful but slow. I am very dissatisfied at the long delay to get my deposit refunded. I have not received it & the documents say it will be betwen 4 - 8 weeks.

This time, I placed two orders with this company, both at the same location in Rome Fiumicino Airport. After returning the first car, I immediately picked up the second one, so I have a fairly comprehensive experience. First, the satisfactory aspects—— 1. High cost-performance ratio. The first car was a small SUV rented for four days; the second was a medium-sized SUV rented for eleven days. According to the price comparison on the rental website, although not the absolute lowest, it was the cheapest among companies rated over 8.5 by users. There were cheaper options, but with lower user ratings, which I avoided. 2. Convenient pickup and drop-off. The company's counter is connected to the terminal, and all car rental companies are in the same hall. The pickup and drop-off parking area is at the same location and also connected to the terminal. However, there were many unsatisfactory aspects, mainly due to unregulated and inattentive service. First, the pickup process was unpleasant. When picking up the first car on the evening of April 25th, around 9 PM, the female attendant at the counter asked for an international driving license. I was surprised—according to clear instructions from the rental site, as a Chinese national, I only needed my domestic driving license and its Italian translation notarized with The Hague Apostille. She seemed dubious and took photos of my license and notarization to send to the company translator. The translator must have confirmed my validity, so she stopped pushing the issue and started promoting insurance. After I declined, she threatened me, saying, 'Can you guarantee your car won't get a scratch? Any minor scratch, and you'll owe hundreds of Euros.' I still refused, which left her visibly annoyed. Contrarily, when I picked up the second car, the male attendant only looked at my domestic license without even asking for the notarization. Due to the poor security and traffic conditions in southern Italy, I decided to buy full insurance. He quoted 800+ Euros and 500+ Euros options, but I refused both due to the high cost. He wasn't bothered at all. Second, there were issues at the parking area during pickup. During the first pickup at around 9 PM, no one was in the parking area. After walking around and yelling with no response, I had to call the counter. It took over ten minutes for someone to come and give me the keys. Moreover, the return process was also unregulated. After completing the paperwork at the counter, the contract is sent to the company's internal site and the customer's email. The customer has no physical proof and must find a staff member in the parking area, who will hand over a random car of the same class based on the contract. If the customer struggles with the language or communication, the car received depends on luck. Good communicators can pick a more suitable car from the available ones. Third, some issue emerged with the second car reservation. I booked a medium-sized SUV, specifically a BMW X3 or equivalent, but the staff claimed my contract was for a lower class, and there were no BMW X3 or equivalent cars available. I ended up choosing a Ford Kuga because of its large trunk and it seemed the best among three or four available cars. Fourth, the lack of thoroughness was evident again. During the first pickup, it was late, and I didn't check the car thoroughly before driving off. On the road, I realized the fuel tank was significantly less than full and took a picture. When returning, the staff admitted the tank wasn't full and promised to refund the extra fuel from my deposit. The deposit was returned, but I haven't received the fuel refund. Additionally, during the second car pickup, I mentioned booking a BMW X3 or equivalent. The staff told me to check the contract in my email, only to find the front desk staff had misspelled my email address, missing a letter. Although the staff corrected it on the spot, I never received either rental contract.

I made two bookings with this company, both at the same location in Rome Fiumicino Airport, one right after the other. So, I have a pretty comprehensive experience. Firstly, the positives: 1. The cost-effectiveness is commendable. The first small SUV was rented for four days; the second, a mid-size SUV, for eleven days. Compared to prices on the rental website, it wasn’t the lowest but was the cheapest among companies rated above 8.5 by users. There were a few cheaper options, but with lower ratings, I didn't dare to book those. 2. The pickup and dropoff were convenient as the company's counter is connected to the terminal, and all rental companies share the same hall. The parking lot for pickup and return is the same and is also connected to the terminal. However, there were many downsides, mainly due to unprofessional and inattentive service. During the first car pickup on the night of April 25th, the female attendant at the counter asked for an international driving license. I was surprised because, according to the rental website’s clear instructions, as a Chinese citizen, I only needed my domestic driving license along with its Italian notarized translation and Hague certification. She took photos of my license and its notarized translation and sent them to the company’s translator for verification. After this, she tried to sell me insurance in a threatening manner, implying I'd pay a lot for even minor damages if I didn’t buy it. I refused, which resulted in her displaying a displeased attitude. Later, during the second car pickup, a male attendant was more straightforward, only checking my domestic license without even asking for the notarized translation. I voluntarily opted for full insurance because I was heading to the less secure south of Italy, though the prices were quite high, so I didn’t purchase it. 3. There were issues in the parking lot during pickup. Both times, it was difficult to find any staff, causing significant delays. 4. Their contract management is confusing. They send the contract to their internal site and the customer’s email, but if the customer has difficulty with language or communication, they might end up with a random car from the available options. 5. Regarding my second rental, the contract stated BMW X3 or similar, but the staff claimed it was a lower category, and there were no BMW X3 or similar vehicles available. I had to settle for a Ford Kuga due to its larger trunk and relatively better condition among the available few. 6. The service inconsistency and casual approach cause customer inconvenience. For instance, the fuel tank wasn’t full during the first pickup, which I pointed out with photos. The staff acknowledged this and promised to refund the overpaid fuel, but I haven’t received it yet. There was also an error in my email address, preventing me from receiving my rental contracts despite corrections being made on their devices.

The rental company gave me a completely different car. Avoid this company.

The car was easy to drive and the pickup process was convenient. However, they informed me that the platform insurance is only for the platform and asked me to buy an additional insurance ranging from 150 to 600 euros.