The car body had various repairs from the start, and it took a lot of time to take photos when picking up the car just in case. Unfortunately, when returning the car, new scratches were found, likely caused the day before returning. The damage inspector quickly identified it, as if they knew beforehand.
The staff in Phuket never contacted me in advance via WeChat to inform me about the pickup details and location. I had to search for a long time, and when I finally saw a bunch of people at the counter on their phones, they didn't seem to be aware of my reservation and had to look it up!
The car pickup process was very pleasant. The staff explained all the important details and any scratches clearly. However, although I contacted them via WeChat half an hour before returning the car, there was no one at the return point when I arrived. I had to wait twenty minutes, which almost caused me to miss my flight.
When I rented the car, they told me to contact Yesaway staff on WeChat before returning the car to get the location of a gas station near the airport, so I could make sure the tank was full. On the day of return, no one replied to my WeChat messages. Although they knew my return time was 10 PM, they never informed me that the gas station near the airport closed at 9 PM. I ended up driving around in vain and had to pay an additional fee.
The car was top class and was super happy. Had a smooth experience.Not a small hiccup through out the trip. Only minor problem was communication at the counter. Would help if the people could speak better english.
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