CAR RENTAL REVIEWS ON DOLLAR AT ORLANDO INTERNATIONAL AIRPORT, MCO

Car was a brand new Honda Civic, only problem was finding the power socket for GPS.

I will need to raise a complaint as I only had the choice of one car and it stank of cigarette smoke. None of the staff send interested and it wasn't their problem.

No idea how I hadn't heard of them before but such a simple and easy process to book the car and quick online chat service for any questions you have.

When we collected the car we asked if possible to add another driver for two weeks only. We were told not a problem. No other information was given out or offered. On returning the car we were charged an extra $400 dollars for the extra driver! The extra driver could have hired their own car for that cost. Why were we not that the cost would be so high?

We didn't get a car straight away because there was non available.

Disappointment at Orlando international airport customer service. I had an account with Navy Federal Credit Union master card and I had . Retired fro US Army. My bank account with Credit Card was $12000 with zero amount own to NDCU. Dollar car rental said cant process the credit card. Called NFCU what's up what's up with the Master Card....Results was not the CREDIT CARD but the network system at the airport. After 25 ho25 hours of traveling it was very stressful. Overall, great service after all from DOLLAR car rental.

Since my English is not good, I chose the Zuzuche app. I used to always choose Alamo for my bookings and was always satisfied, as they never excessively upsold additional services. This time, I chose Dollar, but the counter said there were no staff who spoke Chinese. We didn't understand English well and followed our previous experience with Alamo, ending up buying almost every additional service, totaling over $900. After driving away, my friends checked the receipt and informed us. We then contacted Zuzuche's customer service, who said the signed fees couldn't be canceled. I want to point out that Zuzuche's competitiveness isn't in its rental prices but in its convenience for Chinese speakers who don't understand English. Therefore, they should ensure either Chinese-speaking staff or Chinese rental contracts in collaboration with local businesses to make sure customers fully understand the contracts they sign.

The counter server upsold extras that were not required and was deliberately vague about some of them, making some sound essential and others to be better value then they were. My first car got a puncture / flat tyre. The call centre I dealt with gave appalling service twice and sent me to the wrong depot for a replacement. The staff organising the replacement were also abrupt and condescending. The drop off was very quick and efficient but I would never use Dollar / Thrifty again.

there was no problem picking and dropping off but I did forget my disabled badge in the car and as soon as I remembered I went back and the car was not there. Now forgetting any items is fine but I depend on that disabled badge and I was told the car is gone I had to put a claim in for the lost item was it really hard for the staff to just check the car after us in just a second and take the badge to the office or just leave it aside.

Great location. Great employees. No pressure at pick up. Good service when email and call queries made. Only downside was a long queue at car collect.

We will use again. Thank you

The car exceded my expectation.

The car was spotless ,drove beautifully and the staff were very pleasant and did not try to push any products onto me it was truly excellent and would definitely use them again

EasyRentCars.com are a rare find not only did they find me a reasonably priced vehicle for the size I needed but up to my rental they tried to find the vehicle at a cheaper rate faultless throughout thank you and will use the company again

We had an issue with the first hire car as it broke down. We had to make several calls to the Dollar Customer Service line over a 3 hour period trying to organise the car to be towed (and I've just had a phone bill for £115!). So not the best experience.

No issues.

This was my first time in the USA, and I was very pleased to get the car right after landing in Orlando. I don't speak English, but your warm reception and the use of a translation app helped resolve any issues. During the 30+ days of our trip, the car had no problems and ensured our journey of over 11,000 miles. I will choose your company again when I return to the USA!

The Car we collected was Scraped and Dented. The Counter Staff were relentlessly trying to upsell me and charged me a further $240 on Collection. It is only now after checking my Bank Accounts that I have seen that they have double charged. The lady that assisted with collecting the car was not very clear or helpful neither. Upon Return a gentleman named Eric was very helpful.

exelente servicio

pronto vuelvo a rentar

- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear. - car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria

- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking

Good choice of cars, easy to upgrade without seemingly being penalised. Some degree of up selling for toll pass and fuel but did not take this up. Have rented a few times with Dollar and they have always been very good with no problems.

Easy site to use, I needed to cancel and rebook my booking and this was very easy to do. WI'll use again.

Good car. We actually got a new Nissan Rogue, probably the best Nissan mid-SUV.

the lady at the counter at Avis was more worried about talking on the phone complaining about not getting her raise on her check then helping the customers at the counter

I was very happy with the price and vehicle for the length of time and being able to pick it up in Florida and return it to Ohio

The car more than met expectations and our needs. Service was swift and easy - due to the fact that the Easyrentcars process had already secured many of the waivers etc as part of the package. That was a key feature. The information from the Dollar operative on the cost of the 'full tank' deal could have been a little clearer, but the assessment that there was no 'gas station' within 10 miles of the airport proved accurate and honest and, therefore, a stringent test of whether the tank was 'full' would have cost far more. Very grateful, for that advice. Only real criticism was that there was lack of clarity over whether the 'Sunpass' toll-costs card package was needed on our planned journey. The experience demonstrated the answer was very obviously - YES' (you cannot head in any direction in, around, or out of Orlando without encountering tolls) and we were left with no change/dollars to pay the first unmanned toll we encountered!! One star piece of service was the facility for the Dollar staff to drive us from the drop-off, in the rental car, to the terminal building which, in Orlando MCO is around 15 minutes walk away. This cost only $5 - excellent value.

Booking platform was excellent. The deal package, including key waivers and cover was a godsend when collecting the car. I will use Easyrentcars again every time.