CAR RENTAL REVIEWS ON DOLLAR AT SAN FRANCISCO AIRPORT, SFO

Special thanks to the service after picking up the car. We picked up the car (KIA Rio) from the San Francisco airport rental center on the first night. The next morning, I accidentally scraped the right side mirror and scratched the right side of the car while reversing in Muir Woods. I called QEEQ and they said I could return to the rental location to exchange the car. On the way back, another car turned right and scratched the left side of our car. We exchanged information as instructed by the police since the other party had insurance. The insurance company took care of the claim, so we didn't have to pay anything on the spot. When we returned to the rental center to exchange the car, the staff reassured us that our insurance covered everything. They just needed us to fill out the checklist, so no personal on-site compensation was needed. They then quickly gave us another car of the same level (Ford SE) without any cumbersome procedures, allowing us to continue our journey swiftly. However, before picking up the car, the rental center staff spent half an hour trying to upsell us. They recommended upgrading, claiming our current model was the worst. They mentioned the upgraded models had USB ports, backup cameras, higher horsepower, and better fuel efficiency. When we asked if our current model had USB and a backup camera, they were unclear. They also pushed for FasTrak toll cards and extra insurance until we clearly stated we had full coverage. Only then did they complete our paperwork, allowing us to finally get the car.

My deposit hasn’t been refunded yet, and I don't know if they charged me. I’m writing this review to warn other fellow countrymen. Don’t think that choosing this rental company is a good deal. I rented from this company in two consecutive cities, and no matter how many times I refused, they added all kinds of insurance and printed it out, taking advantage of the fact that you don't understand English. Once you sign, it's considered a contractual agreement! The first time, they gave me an insurance bill of over $200, even though I explicitly told them I didn't want it. The second time, the same thing happened even though I only rented for one day. Don't think that just saying 'NO' is enough; they will print out a whole bunch of insurance for you. And after returning the car, you'll face the awkward situation of figuring out how to get back to the airport. It's better to choose a rental company run by Chinese! Remember, Americans aren't as friendly as you might think. Fellow countrymen, please be cautious when renting cars.

They offered a selection of models instead of just assigning one. Great!

The staff at the store had an extremely poor attitude. Their communication was very unclear, and they blamed the customers. They aggressively pushed services that were completely unnecessary, and their attitude worsened when customers refused. We are Chinese students studying in the USA, and the staff assumed that we would return to China after returning the car. This presumptive attitude made us extremely uncomfortable. Why should we be expected to return to China? Is it because you want us to leave and not stay in the USA? We suspect racial discrimination. Terrible service!

The car and price were great. Only disappointed was I waited in live almost 45 minutes to pick up

Probably you should notify your employees that you use third party for bookings as well.

Dollar is the worst rental company I've ever encountered. When picking up the car, I specifically told the attendant that I didn't need additional insurance. They verbally agreed, but still added over $200 in insurance. It was my fault for being in a rush to get to the hotel and trusting people I shouldn't have. I signed without reading the papers. Lesson learned. I returned the car with a full tank and went back to my country, but over a month later, they charged my credit card without any notification. This is the first time I've dealt with such a terrible company.

Simple procedures. After exiting the airport, a free shuttle bus takes 5 minutes. All rental companies are in one building, few people, fast car handover, new car condition, very satisfied.

The pick-up and drop-off process was very quick.

The vehicle was very new, the procedures were simple, and the staff was very friendly.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.

When I arrived to pick up the car, I was told there were no cars available. The wait time was very long, around 4 hours.

The counter lady that attended to me steal my credit card details and uses it to purchase online but thank God my card issuers have dealt with it now. Please get good integrity staffs to your counter desks

What a fantastic easy to use app and very straight forward comparison with cheaper prices. I love it

Great car we want to buy the same one!

Great deal!

They didn't accept prepaid credit cards which was extremely frustrating.

Extremely satisfied

Dollar is an excellent company to rent a car from and would definitely recommend them to anyone

Sat nav would have been great