CAR RENTAL REVIEWS ON THRIFTY AT MELBOURNE AIRPORT, MEL

There were issues with overcharging and unauthorized fees during both pick-up and drop-off. When picking up the car, they claimed we hadn't paid the one-way rental fee and demanded an immediate payment of AUD 230.52 to proceed. Half an hour after returning the car at Adelaide airport, an additional charge of AUD 34.16 was inexplicably made to our credit card.

Very enthusiastic, excellent service

They asked us to buy additional insurance and a full tank of fuel, but didn't clearly explain when we were signing and paying. We only found out from the credit card bill after returning home. Very frustrating.

Very good, just don't rely too much on GPS guides as they can sometimes mislead you!

The service was terrible. When I arrived, there was no one there. After waiting for more than half an hour, someone finally showed up. Even then, nobody attended to me immediately. When they did, they were indifferent.

It was okay, but this company charged the deposit directly instead of holding it, and refunded it after the return. I lost some money due to exchange rate fluctuations, which felt unfair. Other than that, everything else was fine.

I rented from Thrifty and waited in line for a bit. I'm not very good at English, but the staff wrote down key information for me, including the total insurance amount (required for those under 25), deposit fees, return time, etc. They didn't try to upsell additional services.

The service was great, especially during the car return process. They really helped us a lot; otherwise, we would have probably missed our flight.

Thrifty provided great service. The staff at the branch were enthusiastic, and after checking my driver's license and translation, the process was quick. After paying the rental fee and a 385 AUD pre-authorization on my credit card, I received the car keys. When inspecting the car, the staff noted some small scratches, which I appreciated. During the return process, the staff instructed me to drop the keys in a box without an immediate inspection, which made me a bit anxious. I took photos of the fuel gauge and the car's exterior, but there were no problems. Thrifty later confirmed via email that there were no damages. Overall, I was very satisfied with the services from both QEEQ and Thrifty, and I hope other travelers can have the same experience.

This company is good

Very convenient pick-up and drop-off

The service staff was too slow. There was only one person in front of me, but I had to wait almost half an hour.

The pick-up and drop-off process was very quick, and the staff were extremely friendly.

Got a free upgrade to a higher-end car, excellent

They blamed me for past car damage. When I rented the car, I pointed out the scratches, and the staff told me minor scratches didn't matter. In the end, they charged me 3300 AUD when I returned the car home. This company is a scam. I will never rent from them again. Their integrity is terrible.

Pretty good!

The staff were friendly, provided detailed information, and gave good suggestions.

Easy process, friendly staff, good car condition.

A very professional car rental company.

Thorough inspection and photos taken when picking up the car.