CAR RENTAL REVIEWS ON THRIFTY IN TORONTO

The staff was very attentive and enthusiastic.

I booked the car for 7:00 PM. Due to an early flight arrival, I reached the company's counter at 5:50 PM, but the attendant insisted on processing my rental at 7 PM. At 6:55 PM, they still asked me to wait for 5 more minutes. After a 15-hour flight, I really wanted to get the car and rest. They had cars available, and I could have returned the car earlier if I picked it up earlier. This company is not good. In my previous rentals, I could always pick up the car as soon as there was availability. I will avoid this company in the future if possible.

We travelled to Toronto Pearson airport with 3 kids and an infant, up on arriving at the pickup location, we were sadly informed that although you can book with a Visa debit, you can't rent with a Visa debit. The gentleman at the counter was very patient and understanding of our frustration and wasn't rude or snippy at all. He got the car and car seat ready for us while our family member made his way down to meet us with a credit card. I will most definately be renting from this Thrifty in the future (without a Visa debit!!!)

Booking with easyrentcars was very clear simple to use. I will be using this in the future to rent a car!

We scheduled to pick up the car at 9 AM. Ended up waiting until noon, completely ruining our schedule. Just one question: what's the point of making a reservation then? The car we got wasn't even what we booked. They just said there weren't any available. Seriously, what's the point of reserving? What’s the point???

Great and smooth experience

First: The car’s braking distance was too long, and I had an accident because of it. Furthermore, the follow-up service to the accident was not transparent. I detailed the accident process, but did not receive any update on the handling result, and 500 CAD was deducted from me. At pickup, the staff urged me to buy additional insurance, or else they required a 500 CAD pre-authorization. I chose the latter, and the staff seemed to know that the car had a higher probability of accidents. Additionally, other branches did not require the purchase of extra insurance.

Average

The waiting time to pick up the car was a bit long!

Fast service, helpful advice.

I was greeted by a handsome guy. Toronto is close to the French-speaking area, so the accent was a bit strong, but he was very nice.

The wait time for picking up the car was very long.

The wait time was very short; only one customer was ahead of me.

No queues at the store, picked up the car right away.

Thrifty is slightly farther but the service was great, the lady at the counter was clear about everything to our questions, while she noticed we have insurance covered, she didn't up-sell anything unecessary, also she upgraded our Toyota Yaris to a Nissa Rouge SUV, the whole process was just about 10 minutes.

The price is clear with what features/insurances are included, everything is well explained. Price is slightly cheaper compared to other booking websites, recommended.

I booked a Toyota Camry online, but received a Kia Soul instead. They told me it's a similar type of car. However, the trunk was noticeably smaller and could not fit all our luggage, which took up space in the back seat.

Overall satisfied. Just too few staff at the counter handling the process.

I arrived 15mins earlier to pick up the car but instead ask me to wait for my booking time!

To be honest, the service from the Black staff was really average. We were the only customers, yet we had to wait for a long time with no apparent reason. The agent worked silently with a stern face, and when we asked a few questions, he seemed irritated. At the end, he tossed the car keys on the desk, mentioned where the car was parked and left. No one accompanied us to fetch the car, so we spent quite some time in the garage looking for it. It felt too casual.

The vehicle was clean.