Actually, they seemed to intentionally make things difficult for Chinese travelers and deceive them about prices. The staff had a very bad attitude. Meanwhile, Western customers next to us were treated well. The main point is that we are not even Chinese, but the staff made a mistake and gave us extremely poor service. Very dissatisfied.
“The beautiful Gold Coast is perfect for a road trip. Australians are very courteous, and drivers wil”
About East Coast:10.0/10
The store was very clean. The staff provided a card with instructions on how to fill out forms and important notes. They left an email address and I continue to receive promotional offers. The car was very clean and had a prominent rental company logo. The process was quick, and all scratches pointed out during the inspection were accurately recorded. Very good service.
The car was good and the service was excellent. The only downside is that it is not located within Brisbane Airport; you need to take a taxi there, but it’s not far.
Excellent service. There is a free shuttle from the terminal, which takes about ten minutes. Picking up the car outside the airport not only saves money but also avoids the complex traffic within the airport area. Staff attitude is great, and both the pickup and dropoff process are quick. Highly recommend.
The staff saw that there were three of us and suggested that we switch our original booking of a Mitsubishi 7-seater SUV to a Toyota. Indeed, the road conditions from Brisbane to Gold Coast and around the Gold Coast are very good, so there's no need for an SUV. The Toyota was almost brand new and the baby seat was also new, and the rental price was 25% cheaper.
Great car. So good to *not* be renting at the majors, and having good options. Got the full insurance cover at a reasonable rate so had peace of mind. My own car is an old klunker so the fancy features were appreciated.
The car was in great condition and the service was good. Self-service return was very convenient. Picked up the car from Brisbane Airport, but the pickup location was not within the airport. There was a free shuttle bus, but the order didn’t specify the shuttle bus location. It took some effort to figure it out; hopefully, this will be marked in the future.
The cars are relatively new, the procedures are simple, and the prices are very affordable. Although they don't have a branch at the airport, they offer free shuttle service, so it's not really inconvenient.
The service is quite standardized, but it's important to carefully listen to the staff's explanation. They might upgrade your vehicle, and I agreed without fully understanding, but it turned out to be worth it. I got a Camry instead of a Corolla for just a little over 200 per day.
The supplier's service attitude is very good. After coming out of Brisbane Airport, go down at the gap in the middle of the overpass near the international terminal, and call for pickup at the red A1 sign. It is convenient at the Gold Coast, there is a gas station nearby. Also, remember that Brisbane has toll highways that you need to pay for online.
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