Picking up the car was fast, and the staff was very friendly. However, we had trouble returning the car because we couldn't find the lower level return point and circled around four times. Finally, we had to ask for help at the counter, where they told us we had to park in the designated return spot. We've rented from this company many times in Thailand, but this time we couldn't find the way down. Google navigation didn't help either. Later, I noticed the rental agreement had clear English instructions to follow the road signs one by one.
Overall service was alright. There was a delay of over an hour at pickup because the store couldn't find my order, but it was resolved eventually. The car's condition was OK.
The vehicle's condition was average. When idling for long periods, the air conditioning stopped working and needed a restart. It seems like there might be an issue with the thermostat.
The car rental company was good, they didn't try to upsell me. Since I was going to stay in Bangkok for a day and then drive nearly 2000 kilometers, I proactively inquired about and purchased their full insurance for 60 yuan per day, which is not expensive. I recommend getting this if you plan to drive in Bangkok. Many roads there are narrow two-way streets with lots of motorcycles, and since the road conditions are unfamiliar, it's easy to get into minor accidents.
Quick and simple. The car had several scratches, but since I purchased the insurance package, the staff pointed out all the scratch locations and assured me that the insurance would cover any damages. No smoking or durians in the car. Minor sand brought from the beach can be ignored.
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