CAR RENTAL REVIEWS ON THAI RENT A CAR IN BANGKOK

Okay

Great service. I initially planned to pick up the car earlier. The customer service contacted the rental company on my behalf, and they agreed. However, due to Bangkok's traffic, I arrived 30 minutes later than expected, almost at closing time. The staff were still very welcoming and waited for me.

Very good

The car handover was very quick. Just a quick video showing the obvious dents was sufficient.

Satisfactory

The staff's attitude was great, the car rental procedures were straightforward, and the vehicles were new, clean, and tidy inside and out. The car we rented had a spacious area for luggage in the back, making it very suitable for a family trip. Overall, the car rental experience was excellent!

Excellent!

The staff's service attitude was excellent, and the car rental experience was very pleasant.

The staff were very nice. When returning the car, I mistakenly went to the adjacent gas station and didn't refuel. I drove directly to the office intending to return the car without a full tank. The staff member there said it was too expensive and guided me to another nearby gas station.

The service was good, very fast and convenient.

Very satisfied

Very good

During my recent experience with Thai Rent A Car, I encountered a notable issue regarding vehicle features and customer service. The car provided lacked a basic reverse sensor, an amenity I had anticipated would be standard. Upon realizing this, I promptly contacted the customer care team to inquire about the possibility of upgrading to a vehicle equipped with this feature. Despite my willingness to pay extra for the upgrade, the response was disappointingly abrupt, with the representative informing me that no alternative vehicles were available. However, this information proved to be inaccurate. I later visited a Thai Rent A Car location in person and discovered that there were indeed vehicles available for upgrade (7-seater options). While we did not require a vehicle of that size and therefore did not proceed with the upgrade, this discrepancy in information was concerning. The initial interaction with the customer care team over the phone was not only unhelpful but also misleading, as they did not make any apparent effort to check for available alternatives before declining my request.

So far, I've found Qeeq's customer service to be outstanding. However, it's important to ensure that vehicles supplied by local providers are equipped with essential features like reverse sensors.

No hidden tricks throughout the process

Very satisfied

Very good, highly efficient, and very polite.

Simple and easy to use

満足しています。返却場所への道順がとても緊張します。

非常に検索や予約の使い方が簡単で良いです。

There were few staff members, but the process is very quick if there's no queue.

Very satisfied. They gave detailed explanations for everything. Pickup and drop-off were quick, and the car was almost new with just 5000 km on it.