1. The car was not clean when I received it. There was ash under the seat and a suspicious liquid in a mineral water bottle. 2. They found an excuse not to refund the deposit. No one smoked during the trip, but they showed a photo claiming someone did and refused to refund the deposit. 3. After forcibly withholding the deposit, there was no feedback at all. I only found out 3 months later when I inquired myself.
The drop off point very hard to find it, we spend almost 20mins to get to the location. Staff told us will waiting for us but we still have to wait them and we very rush to check in flight, feel very tension.
Though smoking is wrong, I still washed the car before returning it. They pointed out a little bit of ash and just reminded me to be careful about smoking. It seems like the rental company is looking to profit from this.
Very poor attitude. They advertised having Chinese-speaking staff, but there were none. They found various excuses to withhold the deposit when returning the car. Avoid this rental company.
I booked a Mitsubishi, but the rental company gave me a brand new seven-seater Toyota Corolla. I was satisfied but I wanted an MPV. The company's staff refused to help me find another car.
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