CAR RENTAL REVIEWS ON BUDGET AT MADRID–BARAJAS AIRPORT, MAD

Avis and Budget at Madrid Airport share the same office. There's no difference between them.

Very dissatisfied. I booked a BMW 3 Series, but they insisted on giving me a Japanese car. If I didn't want it, there was no other option. In the end, I had to settle for a BMW 5 Series at over 200 euros a day. Initially, they said it would be an extra 60 euros a day, but at checkout, it became an additional 120 euros a day. They said the 60 euros was a booking fee. So why mention 60 euros at all? There was only one staff member, and a long queue behind me, all urging me to hurry. I had no choice but to accept it! I ended up spending nearly 150 euros more per day!

Pre check in so not having to spend 15.20 mins at airport reconfirming all my info which you already had on the booking. Poor information on return process... Office closed so had to go to terminal and then told to return to car park and put keys in drop box. No clear instructions and time wasted on my side

There was no one to guide us to the car in Madrid, possibly because we arrived late.

Excellent

They added a glass insurance and roadside assistance without my consent, claiming they were necessary. They also pre-charged for fuel, and I haven't received my refund yet despite returning the car with a full tank.

The last row of seats in the first car couldn't be locked in place; an abrupt stop caused the seat to flip and injured a teammate's face.

A small scratch on the bumper costs over 300 euros!

The picture on the website did not reflect the car. I was expecting an Audi A3 saloon but instead Audi A3 compact. I would have preferred to have used the car I was expecting.

Renting a car is quite convenient.

It was extremely slow. There were only two people ahead of us, but it took about an hour and a half from the start of the queue to getting our car keys.

Both renting and returning the car went smoothly. There was no push to buy insurance. We had a minor scratch when returning the car, but the staff didn't charge us for it, which was a relief.

Car was great, they gave us a bigger car, small SUV. Paid more in tolls in Portugal as they count small SUV's as class 2, which means 3 times class 1, regular sedan! Also there was an additional airport charge.

Worked well for us, overall... will use again!

Like: everything professional
Dislike: none

I had booked the Volkswagen Touran, but seeing that there were 6 of us ( 4 ladies, which meant there would more shopping along the way, hehe) plus the amount of luggage we had, the lady at the counter was very helpful and gave us the more spacious Mercedes Vito. We had a very comfortable ride throughout our journey in Spain & Portugal, thanks to that lady at Budget.

1. The rental process is clear and well-organized. The return process is simple and fast. 2. The rental and return locations are very obvious and clear. 3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)

The check-in process was quite slow. Maybe that's just the typical work pace in Spain.

The car was in very good condition despite high mileage. It drove smoothly, indicating good maintenance. The front desk and return staff were very professional, dedicated, and had great attitudes. They patiently explained and introduced the services to me.