CAR RENTAL REVIEWS ON BUDGET IN NEW YORK

Disgraceful lazy and rude service, charges from card taken and not refunded promptly

Terrible experience picking up and dropping off the car!

Professional and efficient service

Not bad

The person who attended to me at pickup was awesome. Very patient and friendly. Left a wonderful impression.

We waited 1 hour and 15 mins before we even got to the counter. It was an awful experience. The staff at Budget LaGuardia were rude, loud and dismissive. They shouted behind the counter to each other and to customers. The couldn't care less about customer service or satisfaction. I don't understand how they operate on a daily basis.

Car was fine, the lady at the pick up counter and other staff were extremely helpful and easily changed my drop off to the JFK site.

Good car Deposit not received after more than 24 days

First time I tried it and found it amazing, easy and most important thing is accuracy of information

It's okay.

The car pickup process was very simple.

Not only were there extra charges, but the service at the JFK Airport location in New York was terrible.

Very good, easy to find

The car provided did not match the reservation. When questioned, they said the store never had a Camry. If we wanted to change the car, we were told it would cost extra. Additionally, they charged an eToll fee of $25 per day for 3 days.

No complaints

Average

Long waiting time due to insufficient staff, crowded office space as a result.

No eToll available, cannot add later, can only pay a daily toll fee of 25 dollars.

The radio screen didn’t work, kept jumping from station to station was very irritating

There’s a customer service guy named Ted, who took care of a misunderstanding. I had with Avis regarding a no-show, and although he lost some money, he was able to get a really fair solution very professional exceeded my expectations

The staff at Kennedy were really polite. I originally booked a car with Dollar, but due to a locked credit card, I had to switch the reservation last minute. I initially reserved a Toyota Camry, but they gave me a Kia W5. I noticed one of the tires had low pressure, so they replaced it with a Chevrolet Malibu. Although I felt the Malibu was a lower tier than the Camry, it was around 4:30 PM and I still had a 5-hour drive ahead to my destination. Because of the language barrier, I just took the car and left. Nonetheless, the staff were very accommodating, checked my order, confirmed I had full insurance, and asked where I was headed to determine if I needed an EZPass. Overall, I am satisfied.

Very satisfied. The store staff was very friendly.