I was disappointed that the location had no sedans even though my reservation was confirmed. I was then assigned a pickup truck, but since I was there for a funeral that wouldn't work so they assigned me a van because vans were all that was left. The vehicle was okay, but the odor in the van was not pleasant. I did not complain since it was late and I was just happy to get started for the hotel. My bill should be $275.79 and on my temporary transactions I see a pending bill for $475.79. If it doesn't correct wen fully posted I will be filing a complaint. Lorenzo the agent was pleasant and professional. Thank you.
“Overall excellent - but vehicle damage not notified to me !!”
About Budget:9.0/10
The vehicle was pretty badly damaged on the passenger side, obviously it had been in a minor accident.
The vehicle was dark blue, in a badly lit garage, at night - no one pointed out the damage & it was not marked on the paperwork. Had I not spotted it, taken photo's & gone back to the service desk to report this damage, then i am sure I would have been held responsible.
This should have been notified to me when I collected the vehicle.
The car we had booked was not available but we were given a better model which was very good. The only problem I had was that the car had previously suffered some exterior damage and when I asked for a damage report in order to prove that this was not caused by us they were unable/unwilling to provide this.
There are unexplained charges every time, and I can't explain clearly because my English isn't good. Customer service couldn't resolve it. Hertz is great, never had unexplained charges. They refund the deposit immediately upon return.
The attendant strongly recommended other car models when picking up the car. Finally, I had to pay an additional $30 per day to switch from a Volkswagen Jetta to a Toyota Camry Hybrid.
I went for a Ford Escape and got a Jeep compas there is less gasmilage and the car is smaller.
The Jeep has less power in the engine and have problem to keep the speed.
El coche estuvo excelente el personal excelente la única recomendación es que había poco personal en el counter y la espera para poder ser atendido debe ser menor
About QEEQ:10.0/10
Todo excelente lo único que tenia una reserva anterior por un suv con un precio menor y cometí el error de la hora de recogida le escribí a soporte y la recomendación fue cancelar y hacer una nueva reserva y entonces ahí perdí el precio anterior y un vehículo más comodo
Not only did you not supply the car paid for we had to wait over 3hrs in line after a 9hr flight to the extent we had to hire a taxi to transport our children to our villa.
We were then given 2 cars, luckily we had another person available to drive
Car had 3 dings but was otherwise fine. Not charged, so all good. No contract copy given. Promised email but none came. Otherwise good car, decent experience.
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