“Wasn’t a great experience as the car broke down and no help.”
About Budget:8.0/10
Car broke down. Battery flat and warnings up on dashboard. Tried to call Budget road side assistance but got nowhere. Tried to call drop off point but no response. Couldn’t get the car back on time because of this. Ended up paying someone to jump start me and finally got the car to an alternate drop off point. Fella there was very helpful.
Sometimes these downtown locations can be a little tricky to find, but no issues in this case. Some issues on drop off concerning the level of fuel in the car, but in fairness to the staff, they did eventually admit their mistake, and things were easily resolved.
The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.
Waited for a long time in the queue. Initially had no cars available and didn’t know when they would become available. The car provided was scratched (29 photos of dents and scratches) and dirty with only 1/8 tank of fuel. Oil service was overdue with consistent fault indicator.
Service provided by staff was poor.
About QEEQ:7.0/10
QEEQ shared the wrong pick-up location for the car:
We waited for 40mims at the hire location only to be informed we had to go to a different pick-up location. Then after going to 2 separate locations, waiting in line, the hire car provider initially had no cars available.
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