BUDGET CAR RENTAL REVIEWS IN UNITED STATES

Budget is always friendly and efficient. I try to use them whenever I can.

Always finds me the best price.

Budget is always on point for me. Friendly staff, efficient rentals. This particular car didn’t look like it had been cleaned - it had a wonky smell to it and I found the previous renter’s rental agreement in the side arm rest storage. However, it was a quick one day, one way rental and I liked the fuel efficiency, so I simply did not really care.

A bit long time of waiting to pick up the car, above one hour of waiting in the queue

Perfect car for this trip. Really appreciated the comfort and space of the car.

Smooth and easy!

Both the car and the service were very good, the only area for improvement is the fact that we had a small accident in Canada and were unable to contact Budget by phone as all the service numbers in the US are not reachable from Canada

very client frindly

とても良かったです。

また利用したいと思います。

Long wait time. Poor management and short of staff

After 3 weeks into the 11 week hire the vehicle dashboard stated "Maintenance required, return to dealer" I called budget who advised me "take the vehicle to an international airport and exchange " My time and expense I exchanged at Utah International, Budget didn't have an equivalent so they sent me to Avis , they tried to give me a smaller vehicle but I insisted on the same (Rav4) which they eventually found . My visa credit card was immediately charged . Due to unforseen circumstances I had to return home 3 weeks earlier , I informed the Budget office of this , the date an time so they would be expecting me . I returned the vehicle and got a invoice for over $10,000 triple my original quote and I'd already paid more than half already . It took several phone calls and 3 weeks ( different answers each time ) to eventually get this sorted , albeit over £300 more than the original quote , no apology for the inconvenience of exchanging and conflicting advice to change . Not a happy customer .

Every email I sent there was a quick professional response which I appreciated.

Smooth process and everyone helpful

All ok

not enough staff to cope with the amount of people renting cars. Had to wait for 2 hours to be served.

all went smoothly and price drop was a bonus.

On the car: the touch screen/media center was not very responsive and possibly broken in some areas. I was extra charged for fuel and time, which I disputed, but QREQ service staff made sure it was settled.

I am very impressed with the QEEQ service staff; the extra costs (from Budget) were investigated and explained by them and eventually settled to my satisfaction.

Il était très avantageux, au niveau des tarifs, d'aller prendre la voiture au comptoir de Budget à 6 milles de l'aéroport plutôt qu'au comptoir de l'aéroport de Phoenix (33$ de taxi). Économie de 350$ pour une semaine! Un pneu se désoufflait et je suis allé demander un échange de voiture à l'aéroport de Tucson. Même s'il n'y avait pratiquement pas de voitures de disponibles (le stationnement était pratiquement vide), on m'a tout de même offert un véhicule avec le sourire.

J'ai fait la réservation par Kayak.it, dont je suis toujours satisfait.

Lack of transparency in charges

Car was Big and clean

Fast processs

We had to wait for over 2 hours for the car and were then told there were no Jeeps left. The wait time was unacceptable after a long flight

Budget initially said we hadn’t paid for the vehicle and refused the booking without bank proof. We were on the other side of the world from home and had none. Eventually they contacted the booking agent who was at fault and agreed it was fully paid.

Not good as they had not informed Budget that we had fully paid at the time of booking in the UK! It was sorted out after a very stressful morning.

We arrived earlier (11pm), reservation was for next day 8am… Service desk agent told us, that there are no cars available but they‘ll come during the night… Next day: No cars available again! We where lucka that another customer returnet his car early… Very unhappy situation, feel sorry for the 2nd agenr there trying to fix the issue…

カウンターの男性トニー？さんは、日本語も話すことができて非常によかった。 日産ALTIMAは運転しやすかった。 グレードSRで、扁平タイヤをはいていたが、きびきび走ってgoodでした。

The queue at collection was significantly and notably larger than every other hire company.

Very long wait at desk counter staff very slow & surly only interested in hard sell of extras Declined everything only to find they still charged me nearly $200 for ins I didn’t want Never use Budget ahain

Price drop worked for us