BUDGET CAR RENTAL REVIEWS

Overall good, no hassle, no upselling, just a great rental company.

Great attitude. Even if I'm not satisfied with the car, they immediately replaced it.

The car was in good condition

Great, picking up and returning the car was very convenient.

Good

The car pickup process was too slow, took about an hour and a half. The company's internal management is outdated, with many data needing manual verification.

The car was very new and ran smoothly.

Good

There were some unclear additional charges. I paid cash at a bridge, but the HGS also charged 410 lira, which seems hard to get back.

Very satisfied

The service was terrible, and they charged arbitrary fees. There was no mention of these charges before renting or upon arrival at the store. They demanded additional fees for adding a driver and charged a roadside assistance fee even though we declined their insurance because we already had coverage. They just handed over an app for signing without explaining the contract details, leaving out crucial information knowing that our English wasn't perfect.

Overall very convenient

Excellent, and Budget offers refueling at an extremely low price of 1.88/l, very impressive.

流れ作業の様な手続きでした。良くも悪くもない感じです。

The booking process was very smooth and straightforward.

Easy to find

Chosen multiple times

Very good

We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.

Good