CAR RENTAL REVIEWS ON EUROPCAR AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

Check the windscreen water reservoir has water in it.

Just had to wait for a while.

The waiting time was very long.

I didn't get the car exactly as I had booked. I booked a Honda crv (medium suv) but the car received a nissan x-trial which is a small suv. However, the car that gets received can drive well. There is no problem. In summary, I am not satisfied with not getting the car as I have reserved.

The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.

The service was great, very friendly and helpful. He helped me use the GPS and was very attentive at the pre-inspection pointing out miniscule scratches which I overlooked.

I specified an English translation document when booking. It wasn't indicated that the Zuzuche-provided translation document couldn't be used. Now I can't pick up the car. Called customer service at 4 AM, and they offered no help, saying it's my responsibility. They said they'll only list supported documents. Rented several times, first time encountering such an issue. Stuck at the airport in the middle of the night with no car. Absolutely shameless.

They charged us an extra fee but refunded it later!

Overall, it's okay. However, when picking up the car, they said I still had some unpaid balance, even though I had prepaid in full. In the end, they let me take the car and said to call them if there were any issues.

I purchased full insurance, but the car rental company has not provided the relevant documents so far, causing delays in insurance claims after returning home.

The car was good and worry-free.

Very dissatisfied! When returning the car, I found a scratch about 1.5 cm on the rear bumper. After consulting with the company, the Europecar employee informed me that I needed to pay 431.80 MYR for compensation. Since I was in a hurry to catch my flight, I didn't argue much or take pictures (regret it). I paid and left. After returning to China, I contacted the company through the post-rental service department of the rental platform. The company responded that the compensation was legitimate and sent an email stating that the cost of repainting the entire bumper was very high. The problem is, would the car rental company really repaint the entire bumper for such a small scratch?! I personally feel that this rental company is making a malicious claim and might even be bullying Chinese customers!

1. Car smell likes old rug with sweat smell 2. Tires are different between front and back which is Continental and Ling Long. Also, tires are out of date should be replaced which almost kill us as it couldn’t hold on the road when it’s raining. Importantly, I checked their pressures. The left front was 26 which is lower than usual 31 and right front was 40 which is higher than usual 31. 3. The functions of the car is very poor. The side mirror is manual adjustment which is very old fashioned for 20 years ago. Even my first car is electrical adjustment. Air conditioner couldn’t changed the temperature. I tried to set the temperature to 30 celsius degrees. It turned out to be cool mist and temperature still 20 celsius degrees. 4. No ABS which is very crucial as I drove to Cameron Highlands and Genting Highlands which have many steep turns. This car almost killed us when I drove back. There were many steep ramps and I lost in control with the wheels. Brakes were locked. I had to used the hand brake. The car almost fell from the road and dropped from mountain clip. The car was on the opposite side of the road almost be hit by the car from the other lane. Luckily, they saw my car was not in control and they stopped in time. 5. No remote key . 6. I couldn’t start the car more than 10 times It’s very scary as i was on mountain. 7. When I turn, the car had noise sound like broken shock. 8. Window wipers were in wrong place. Poor visibility and wipers were broken. After it wiped u can see that the water still left on the window. 9. When I drove the car on the straight road, i found that the car was always go right. 10. The steering wheel is very heavy likes it’s not a power steering wheel. I asked to chang the car when picked up but the officer said that no car at all which was not true as I saw many car in that parking lot. I never encountered with the poor car like this car before in my 15 years experience of driving.

Did not get the car

We drop the car VDB9325 on wednesday 1 May 2019 at 2pm. However, we accidently left our Touch and Go card. How can we please get it back? My number is 0138804580. Thank you

Customer service needs to be improved. This is my second time with Europcar and probably the last time.

The car was an old model Nissan Serena. When returning the car, I found it had been hit in one place. I am unsure if this happened before or after I rented it, but I ended up having to pay 400 MYR. Additionally, paying by card required an extra 300 MYR fee.

Terrible service

pretty old car compared to the rest of the car rental company in KLIA, cockroaches crawling inside car. engine rattling and sometimes hard to start up car. Time to replace aging fleet

The pickup location is hard to find. The drop-off location is even more difficult to locate, not obvious at all, making temporary parking very inconvenient.