CAR RENTAL REVIEWS ON EUROPCAR AT KUALA LUMPUR INTERNATIONAL AIRPORT, KUL

Like: car good condition

Europcar's office inside the airport is convenient for picking up and dropping off the car. I called the counter around 11:30 PM to solve the no-start issue, and their service was very good. They proactively offered a higher-class car from the mechanic if the car couldn't be fixed. However, the vehicle maintenance or quality wasn't sufficient.

Like: Easy process

Like: Gööd car condition n pricing .

Not bad, picked up the car at 3 am. The staff was quite enthusiastic and upgraded the car model for free. The car's condition was average, having already driven over 40,000 kilometers, but the body was covered in scratches almost all over.

There are two terminals, and finding the rental car company took a lot of effort.

Very slow... waited for almost two hours

I booked a car at 3 AM in Kuala Lumpur, but had to wait for a long time with no one around. The contact number provided didn't respond. I asked airport staff to help, and they said a friend would bring the car to the KLIA2 rental counter, but no one showed up for ages. The final picture showed that we were still checking the vehicle at 04:40 AM, while my family and I were already at the airport, waiting for two hours without any proactive assistance from them. I am still pursuing my rights! If anyone has the same experience, feel free to contact me, and we can take legal action together.

Like: Friendly and helpful staff with excellent service attitude.

Pretty good. Since I travel for work, I've rented three or four times. EUROPCAR is quite convenient. Even on late flights, they can arrange someone to assist if you call in advance. It's quite hassle-free, and any damages are compensated at reasonable rates. I'll continue to rent from them in the future.

Very good

The car pickup was fast, but the baby car seat we reserved was very dirty, so we didn't use it for our child and the money was wasted.

Convenient pick-up and drop-off at block B exit. The car is relatively new with about 40,000 kilometers, and in good condition. They also offer free child seats and you can purchase a highway card.

The service was good, but the car condition was just average.

The service was reasonably enthusiastic, but there were too few staff who spoke Chinese.

Satisfactory

Like: Staff are great and vehicle was great
Dislike: Nothing

First time using QEEQ. The airport counter was easy to find, but the 7-seater car was a bit old and had average condition with 80,000 kilometers on it.

I rent a car about four to five times a year, always from EUROPE CAR. Their service is quite good. You don't need to worry about too many things, just simple renting. You can feel at ease.

Long wait time for car pickup