CAR RENTAL REVIEWS ON EUROPCAR AT GENEVA AIRPORT（SWISS SIDE）, GVA

Good car - very happy

Easy to use - great app

The car was good and everything was fine.

Good service

Quick pickup

The staff only spoke French and couldn't communicate in English.

Good good

Alot of car choice

I specifically asked for skoda octavia because of trunk space. When i got to the lot they gave me volvo v60 which didnt have enough trunk space. They insisted it has more than the octavia. It took a back and forth until i spotted an octavia available 1 HOUR later. They didn’t want to let me see the trunk space even just to compare. In the end they told me if i want to change cars, i can only take a bet on the octavia and change once, which i did and didnt regret. The counter and lot staffs at the geneva airport were completely unhelpful and useless. They chat and smoked all day. We spent 2 hours trying to get the skoda and trying to fit our luggages in the volvo that they originally gave us! These crazy people didnt adjust the return time so we basically lost 2 hrs of rental time. The baby seat is so bulky and was uncomfortable! They dont have good selections. The return location in Lugano airport was so hard to find. The counter staff was very half hearted helping us find the lot location. Europcar has very poor service.

Counter staff great. Upgraded car and included my son on the hire for no extra cost. Fast service at the desk.

Good app worked well.

V.good service! Always impressed and will keep using.

Perfection always

Rented the car at Geneva Airport location. The service was pretty good, and there weren't many people when picking up or returning the car. They didn't push to sell insurance, and the procedures were quick and easy. When returning the car, there were some scratches, but they only charged 85 euros, which was quite reasonable and not overcharged. They were also very friendly and even allowed us to use the employees' restroom.

The car was not properly cleaned - there was still trash in the bin on the rear seat found during pick up time.

Good - as per expectation

Everything was perfect, car was new and clean (last model)

It was geed experience

The fee explanation is not clear enough.

I thought we were going to get an old, 5-seat compact car. What we ended up with was a Nissan Qashqai SUV with leather seats, lots of room, and GPS navigation. Plus, the car had only 7,000km on it! So it was brand new! It was an excellent car and was great for driving in the mountains.

Very easy to book. It was the only website I found that was very transparent about the extra costs that could be added on.

Car was exactly as required, just a few extra notes to make with the staff of existing marks/scuffs etc and that was done with no hesitation

Drop off very easy and confirmed at the time no further damage had been incurred and fuel was full

The vw touran was ideal for 5 adults! It really is an excellent car, fully equipped and brand new.

Booking was easy

Perfect Car rental service

Very helpful and enthusiastic

Overall Europcar is great and the cars provided are amazing, the type of car, the ease of registration, every was nearly perfect. However my only negative comment is during departure from geneva, the staff at the counter at the parking did not help me in my baby chair at all, he just pointed at the chair which was outside the office and i had to carry it, assemble it in the car by myself without guidance so i have to figure it out while he was playing with his phone in the office. I am paying for that service and expected at least some sort of guidance and help to get it to my car. For all those driving parents out there they would know the hassle of figuring out different baby chairs and how to attach them to the seat. Other than that, the staff where i dropped off in Zurich was amazing, i did not get his name but well done to you sir!

The car reserved wasn’t available at the time of arrival, in addition I did an upgrade and pay the difference