When returning the car, we forgot to fill the tank and specifically asked the staff if we'd need to pay extra for not returning the car with a full tank. He said no additional charges would be applied, even after we asked him three times to confirm. However, after we returned home, a high fee was charged to us. Make sure to return the car with a full tank.
Excellent service. Although there was an accident and we didn't report it immediately, the company didn't charge us for damages. The pickup and return processes were smooth, and we received a free upgrade.
Friendly staff. The reserved car was not available when I picked it up, but they upgraded me to a better class, a nicer Benz. It's great! Good service.
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