CAR RENTAL REVIEWS ON HERTZ IN FRANKFURT

The rental company's service was good with no extra charges.

I reserved a Mercedes E-Class, but when I arrived in Frankfurt, they gave me a Jeep Wrangler! After refusing it, they replaced it with an XC90. At the time, I thought it was an XC60 and didn't pay much attention. Only when I got the car did I realize, and ended up spending over 200 euros in three days! Hertz in Europe is honestly mediocre. A few days ago in Switzerland, I used Europcar, and it was much better.

The response to the complaint was unclear and evasive.

Convenient pickup process

When we arrived at the rental location, we were told there were no automatic cars available and were directed to rent on-site from another car company. After extensive negotiations, we were instructed to go to the airport to pick up the car ourselves. Upon arrival, we were further delayed and charged an extra 69 euros for airport parking. Overall, the service was inefficient, the staff were rude, and the experience was unreliable.

There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).

Both pickup and return were very fast, the vehicle was new and comfortable to drive.

The engine failed to start twice: The first time was the day after renting the car, in the parking garage of the exhibition hall, it would not start. I called, but both breakdown numbers on the car key were unreachable and automatically disconnected! I tried the phone number on the rental platform, and after several transfers and explaining the situation, we waited for about an hour for assistance. During this time, I kept trying to start the car. Shortly after the phone contact, it miraculously started. Due to our tight schedule, returning to the airport to exchange cars was not an option, so we agreed that if it happened again, we would stop using the car. Miraculously, after four days, on the last day, while on our way to the airport, we stopped at a gas station to fill up the tank before return. After refueling, the car wouldn't start again! Tried all the phone numbers on the key and the rental company number, but none worked. The rental platform's phone said they couldn't help and asked us to call the breakdown number. Rushing to catch a flight, after about forty minutes of attempting to start it, it worked again! The car had only around 7,000 kilometers and was a 2018 model, so it should have been in good condition, but it was definitely a problematic car! Originally rented a Volvo V40, but was told at pickup that it was upgraded to a Jeep Wrangler. I thought I was lucky, but later felt it was a trap! It was a scary experience!

Friendly staff, fast pick-up process.

They usually don't give you the car you reserved, and it's always more expensive.

I had already bought insurance on the app, but the staff on-site made me buy it again.

No available cars for early pickup, invoice name correction not yet completed.

Very convenient

Pretty good, but there was an additional charge when picking up the car. They said my originally booked car was unavailable, so I had to upgrade from 238/day to 308/day. The car was very new and in great condition.

Contracts do not match; there is a suspicion of insurance upselling.

Firstly, the vehicle categorization is unreasonable. I rented a compact car but was given a Jeep. They told me it falls under the same category as a compact car. Driving a Jeep on the German highway is slow and fuel-inefficient, with a consumption of 17 liters per 100 kilometers, and I had to stay in the slow lane with trucks! Also, I was driving alone and didn't need such a large vehicle, which was also difficult to park in the city! Additionally, Thrifty provided a Hertz car. After picking it up in Frankfurt and driving to my company in a smaller city, I couldn't exchange it at a local Hertz office. After a week of inconvenience, I had to drive over 100 kilometers back to Frankfurt to switch the car! Lastly, there was a price difference between the rental company and the price on Zuzuche, which is completely unacceptable to me!

The car was in good condition and very new. The pickup process was convenient and fast.

Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .

I booked a Volvo S40, but when I arrived, I was informed it wasn't available because I was late. Am I supposed to precisely predict if the flight will be delayed? After some hassle, they gave me a Jeep Wrangler. Its fuel consumption is very inefficient, but at least the staff had a decent attitude.

I purchased full insurance, but Hertz added another full insurance. I didn't notice and was charged over 200 euros extra for overlapping insurance. I suspect Zuzuche of fraud! Everyone, avoid renting from this scam company. I will be gathering evidence to sue them.