AUTOSTRAD CAR RENTAL REVIEWS

I think Mr Punit Anand should be singled out for commendation. He is an asset to Autostrad

Since I picked up the car at night, I didn't notice some minor damage. When I returned the car, they were eager to inspect even the underside and insisted that I sign for a scratch that was clearly not new. Very unpleasant experience.

Booked a Mitsubishi but got a JAC, fuel consumption is indeed high. However, the car is quite new.

The car and the service from Autostrad was an absolutely satisfying experience.

My goto place for future car rentals.

Good

Had to wait a bit to pick up the car, but everything else was fine.

Very good

It's acceptable.

Very satisfied

The paperwork process was slow and inefficient.

Very satisfied. The car was new and comfortable to drive.

When picking up the car, the staff on site said there was a 50 dirham airport parking fee. I had not noticed any prior warnings about this. I checked the order on the spot with the staff and we couldn't find any mention of this fee, so he told me, "OK, you don't have to pay it." The rental contract also did not reflect this fee; it only included coverage for car damage, toll fees, and fines. There was no agreement to arbitrarily deduct other fees without consent. Later, I submitted a complaint about this fee to after-sales service. The response was that the app’s screenshot indicated possible charges by the car company, including parking fees, in small gray text. Firstly, the official PDF order from the rental platform did not include this fee. Secondly, since this charge was not collected by the rental platform, it should be governed by my contract with the car rental company. Fortunately, nothing else happened during the rental period. Otherwise, who knows if they would have added cooling fees, labor fees, or health fees. Nobody can tolerate that.

When picking up the car, they mentioned there was an airport parking fee and some sort of in-car monitoring fee, which doubled the rental cost. The reservation couldn't be canceled, and I felt scammed.

It took 1.5 hours to pick up the car. With a kid and feeling exhausted, we had to wait there. The other rental companies nearby had plenty of staff and quick service, but Autoatrad was extremely slow, which made the experience very unpleasant.

Satisfied, the service attitude is very good, they are very friendly.

Satisfied, the staff are all handsome guys.

It's acceptable.

Overall satisfactory

excellent service, car was clean and easiness to handle at the airport

easy to find vehicles of your choice and an easy process to book and handle it.