L'attente pour récupérer son véhicule est déjà scandaleuse, plus de 2h au guichet... Puis après une arnaque de Carmen la vendeuse, qui nous a fait souscrire à une assurance à 104 euros pour pouvoir récupérer notre véhicule. C'est un scandale!
I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid .
When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit.
The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand.
All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.
They only care about selling extras and making sure you sign on a screen with your signature.
Not clear what you are paying for as they talk very quickly and they just tell you 'You have selected this option' which is not true. Terrible service, they are only after extra money ,probably on commission.
“Book directly with the company not through a broker like EasyRentCars.com”
About GOLDCAR:6.0/10
The staff on the counter were very abrupt and did not always understand what we were trying to say. The desk area to talk to the staff is ridiculously tight. You’re practically touching the people next to you.
I was happy with the service and the car. However, there was an extra unexpected charge when I collected the car. It wasn’t clear what this was for as it was suggested it was for airport taxes, but EasyRentCars stated all taxes and fees were included.
Upgraded me without asking. Put my signature on the hire contract without me actually signing the contract
Complete charletons.
Back now 3 days and still waiting for my money to be refunded on my credit card
“Goldcar is probably the worst rental car company in Europe. Impolite and mean people at the counter.”
About GOLDCAR:5.7/10
You are the worst rental car company in Europe, people at the counter are mean and disrespectful. Prices are competitive but I prefer to pay more and being treated as a human being. I would like to know if you would like to be treated the same way, if the answer is no, then act accordingly and train your people or fire them.
Upgraded to a Fiesta for 9euros. The car had a lot of small damage hope I don’t get blamed. Asked for car to be checked over as we knew it was as we got it but they weren’t bothered
They said 75 euros for full car insurance so I agreed but ended up charging me 220 for 2 days car rental. Total exploitation never rent with gold car again in my life. I thought the 220 was for holding amount on my credit card
The lady in the Service Counter was courteous and helpful and offered me some insurance plan to amend my deposit obligation. The only thing I felt confused is that I got charged for the Airport Fee when on my reservation with Easyrentcars said it was already paid.
They don't follow the rules of the contract. GOldCar won't has many hidden charges, rude staff, and they find every way possible to lie, cheat and steal. They charge airport fees which are suppose to be included. THey charge fuel which was included in the contract. False accusations of damage not done. Everyone in line is annoyed. I would never ever use them again as they are highway robbers. Also, the price quoted isn't the REAL price. Beware!!!!!!!!!
Goldcar was fine and very good value for money. However, trying to return the car to the Goldcar desk area was a nightmare!
Going round in circles and trying to find access to -2 level was a real challenge!
Even having to go the wrong way down at the -2 level in the end!
A real hassle when signage contradicts and then disappears not helpful.
And time spent at drop-off was mostly trying to find it!
For return the car one day later, i confused the date.. they changed me 425€ for un day while I rent all the week for 1€. I know it is my fault but should be reasonable price in proportion with the rental price. They should be a table to know how much they will charge or what if they charged 5000€ or whatever they like. So take care this how they get their benefits
The worst car rental on my life. It is outrageous this company is still legal. They steal you money. They are dishonnest and liars. They force you to pay double for the fuel and they force you to take an insurance that multiply by 5 thé price of the rental.
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