Like: Well priced for size of car, well known rental company, quite a simple process overall. Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.
“Super service, but always shocking insurance additions.”
About Europcar:10.0/10
Car was as expected.
Insurance was high but Elena was good and gave us the lowest rate for fully comprehensive. She tried to help lower the costs. Much appreciated.
The counter staff member was very efficient and well trained but the offer of an insurance at "only" twenty pounds per day was frankly astonishing and insulting. This is a very unpleasant "rip-off" practice at car rental offices always but this price was exceptionally brazen.
Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you! Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.
Like: Efficient and good selection of cars. Dislike: Given option of type of cars
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Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.
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View more >Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.
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View more >Dislike: Given option of type of cars