Didn't get the snow chains ordered.

I booked VW touran mini van. At airport they gave me VW Tiguan. Which is smaller then what I booked. No refund was given.

No refund was give.

At drop off the worker found a tiny scratch on the PLASTIC hubcap. It was hard to even see and now Alamo is going to charge me 140 euro. Will never use Alamo again.

The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.

Amazing

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.

Car was dirty has obviously been used by a smoker prior to us getting the vehicle there was cigarette as all over