Bad

When I went to complete the paperwork, I had to wait in line for almost an hour. Despite having paid in full, they came up with various reasons to change the car and charged me an additional 899 USD for highway fees, upgrades, and other miscellaneous fees.

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

I recommend choosing a big company. I picked this one just to drive a Chrysler 200c, but there were only three Kias available, and they didn't offer any upgrades. I was forced to drive this old car. Ridiculous.

The staff was very helpful at the counter, even though longer-term rentals are not normal affairs.

easy and straightforward booking

We went to the Thrifty car rental counter in Houston and they tried to charge us a lot more money than we were quoted on EasyRentCars.com. I asked why it was so much more and the lady said because of the easy pass, I told her I did not ask for the easy pass nor do I want it. She took out the easy pass and the price was still higher, she then proceeded to tell me it was due to taxes, I said no, all taxes were included in my quote and her next reason was because I was returning it to a different location from my pick up location, again, I told her no, that was all calculated in my original quote. Since she ran out of excuses she decided to credit me the difference. We then proceeded to pick up our car and was told that they did not have any full size cars left, all they had was full size trucks. So we had no choice and drove off with a full size gas guzzling truck. At the end of our vacation we dropped off the truck at the San Antonio airport and had no issues there.

I was very satisfied with EasyRentCars.com. The website was very user friendly, they gave very useful advice and the automatic price drop re-book feature was very nice, we saved an extra $20 with this feature.