Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

Dirtiest car I ever rented in my life also I paid for Gmc Yukon or similar but got Dodge Durango that lower class. Overal this was my first and last time I used this company for car rentals

Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.

The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.

Booking was fine and I got the lowest rate possible. The vehicle was supposed to be a Toyota Rav4, but that wasn't Easyrentcars fault.

I would never ever rent a vehicle from this place again! Reserved a mini van for a 9am pick up.. sat there for over 2 hours waiting for a van to be clean. The guy at the counter told me “we have only 1 person cleaning be patient”.. They had no consideration for the fact that I had 2 babies with me. Next - they tried to con me into purchasing their insurance coverage. He kept insisting I only had liability insurance when I presented my own proof. I ensured him I have full coverage because I lease my personal vehicle and told him to call GEICO directly as I was not going to purchase additional coverage unnecessarily- he didn’t even bother calling to confirm he just let it go. Finally - I dropped the vehicle off prior to 7am so no one was available from AVR to check it in. I was very nervous about this as the night before when Googling the location for the address I came upon tons of reviews that highlighted all of the shady practices of this place. So, at drop off I ensured the vehicle was clean and took pics of every angle. After 24 hours of drop off and no email with a final receipt I called. I sat on hold for 17 minutes and was disconnected. Called again and held for 43 minutes and was disconnected! Called back a 3rd time and pushed different buttons and was able to leave a voice message, but never received a call back. Can’t speak with anyone in “customer service”. After a few days about $140 of my $200 deposit was credited to my account - still no explanation. No idea why AVR felt they needed to charge me $60. Overall, with the extremely long pick up time, poor customer service, consistently shady Business practices (read online reviews!), and the stress caused because I didn’t know if based on what I read this could have been worse I concluded that I will stick with major/well known rental companies. Not worth saving a hundred bucks because time is money and the unsubstantiated charges on the back end make up for whatever savings you thought you were getting.

None.