Definitely will be back and rent another car

Thanks for free upgrading and concern of drop off place

The operation hours of the drop off place was incorrect (the office opens 24 hours even in the Christmas day and the day after).

excellent service from Europcar

Had contacted QEEQ with a billing question and was told that I would receive an e-mail with a response. It has been 3 weeks now and I havent received an answer/resolution from QEEQ. In the meantime I have resolved the issue personally.

My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.

Was there a protection for this included in QEEQ's policy? We traveled because of a family emergency and it was tough being as on top of things as I normally am.

easy to find the car and easy to drop off, must enter one at the time so it takes a bit to serve each customer but that is perfectly fine during corona times

Unfortunately the vehicle that I originally booked was not available. I was offered a vehicle in the same class, but that was a matter of opinion, as I was unable to get all my bags in. After going all the way back to the desk to complain, I was offered a suitable vehicle that would fit my needs.