Brilliant service from brilliant, friendly and helpful staff

All good

We waited for over an hour for the car to be ready despite arriving 2 hours after our scheduled pick up time. This is not acceptable and needs to be rectified.

The budget car rental to charge us for more upon arrival. We asked about what charge it is. The staff simply say that the charge is caused by ‘he didnt know what it is’. we argue for like 10 mins to get that settled. And they will ask you for add-on insurance. They will tell you that your package does not cover the damage of the car. But actually i have already buy the AXA package at easyrentcar. So, simply ignore them! The staff at the pick-up site even asked us to stand under the sun for 30 mins to wait for the car to be washed. And after we get the car, he gave no advice or instruction on using the car. I found many clients didnt even know how to start up the engine. The car is quite dirty. Food remains and rubbish in the drawer. We reserved the chevlort spark but eventually give us a much later Mazda. you can never guess what car budget is going to give you, so simply book the cheapest one.

Many discounts. Free cancellation. Easy to use. Will definitely use again!

La voiture n'était pas très propre à l’intérieur, mais le reste du service était parfait.

The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.