Best experience ever

Arrived at 10 PM, not many people, fast queue. I booked a 'Mid-size SUV' on Zuzuche, but the counter staff told me it was a standard SUV, not full size. The Zuzuche website couldn't switch to English, so I couldn’t argue with him. If the website showed the vehicle model correctly, it should have been full size. This was frustrating. If the website could switch to English, I could have argued my case. I was very dissatisfied with this. Finally, he agreed to upgrade me to a Toyota Highlander for free, which was the type I booked in the first place, as if he was doing me a favor. I hope you can communicate better with rental companies so the reservation can show the exact model we are entitled to. This would make on-site communication easier.

Very bad. They said I had insurance and didn't need to check the car when picking up. But when inspecting, they insisted the front bumper was loose and blamed it on me. 1. There were no scratches. 2. There was no collision. They still wanted to charge me. Negative score for the LA International Airport branch.

The work efficiency is too low, and the queue time is too long.

Renting a car was very convenient, but my English isn't very good, so communication was a bit difficult.

The customer service was friendly and patient, answering all my questions. Since the options for foreign car models are limited in our country, I am quite satisfied with the car I chose. However, for this class of vehicle, it would be perfect if they provided parking sensors. The Dodge SUV I rented was in good condition and I was mostly satisfied.