very good this time

Signed a confusing excess.

The staff was very friendly. They indicated that since we had already purchased full insurance, there was no hard sell for additional insurance. The return process was also very convenient; a staff member just checked the car briefly and we were good to go.

We requested to use UnionPay but the charge was still in the local currency. They pushed for insurance, which is more expensive there, but it can be less hassle in case of an incident. The car was relatively new and in good condition. Inexplicably, an additional amount of about ten Australian dollars was charged to my credit card three days later. I asked for an explanation but received no reply.

The credit card charge was not consistent with the invoice amount; it was over 120 AUD more than the pending payment amount shown when booking through the car rental app. This large discrepancy is quite frustrating. I hope the displayed amount at the time of booking is closer to the actual payment amount.

Counter staff was friendly. Took a bit of time to locate the car but it was in good working condition. We rented a Kia Carnival so there was enough space for 8 medium sized luggages at the boot.

Easy to use and reliable information provided. Was told that insurance sold via Easyrentcars.com is to be reimbursed after submission of claim. This should be clearly disclosed.