Very good and smooth.

Orderly process, although staff handle things at a pace typical of Western style.

Whenever I rent a premium model, it's not available. They give a Volvo instead of a Lincoln, a newer model instead of an X5.

I booked a compact car, specified 4 doors. At the store, they said they only have 2-door ones. Had no choice but to pay an extra amount daily for a mid-size car, and I couldn't choose, only got an old model Jetta. The insurance was supposedly included at the time of booking. The clerk told me it only covers when others hit you, but not when you hit others.

The car was very dirty inside, it was quite disgusting. There was a gap between the front and rear windows