The lady at the front desk was very kind. She asked where I was heading and informed me that there was a storm in that area. She even proactively checked the road conditions for me, saying there were no road closures for now. The only issue was waiting a bit for the shuttle, as it doesn't pick up just one person at a time.

80,000 km car, the condition is average. The store is outside the airport, and they send a shuttle bus to pick you up from the airport bus station. It's best to call them in advance.

The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs

After hours pi k up very poor waited more than 1 hour for pick up from airport.we phoned the office got an answerphone which said go to pick up point .no one came until my son managed to contact an agent in Melbourne.we landed in Brisbane

The customer service person explains well at the counter when we collect the car. And the car is in good condition.

It should be more clear on the terms and condition that customers should follow. When we collect the car, just realised that there was another 50dollar imposed because we drop off at a different point and the website didnt state it when we pre booking.