Trip to Los Angeles

I only inquired about whether insurance was needed and whether the car should be returned with a full tank, other than that they didn't bother me with unnecessary details, which was nice. As for the car model, the staff selects it for you (with company A, you can choose a car of the same specifications in the parking area yourself). If you have specific model requirements, you might want to ask when they confirm your order. I used to always go with company A because they had an automated pickup machine which saved dealing with staff. This time, I found out that the automated machine was shut down, and I had to wait in line to talk to the staff.

The staff tried to upsell other models and added extra insurance without informing us. The tablet screen was very small, making it difficult to understand the specialized terms in the English contract. The staff did not inform us of the additional insurance costs and kept urging us to sign. This resulted in us being overcharged more than 600 dollars for insurance. Fellow countrymen, be extra careful ⚠️

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

Big company, the vehicle was in great condition, over 20,000 miles, and no issues throughout the journey.

For some reason i was charged extra 5 dollars. The guy at the counter couldnt explain why. He just said i have to pay it